Question about Dyson DC40 Multi-floor Vacuum DC40

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I bought the vacuum in August it was working perfectly until a couple of weeks ago when it started cutting out. It now won't run at all. It is clean in all the places that are accessible so I don't th

Cleaned it and recharged it.

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  • Dyson Master
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Make sure the charger is working first. You can test it with a voltmeter. If it's ok then the power switch is the second most likely place. Then on to the motor and wiring. could be a loose wire connector.

Posted on Dec 13, 2014

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Hi Peter, it's Jack at Dyson.

Your question is categorised under the DC40 upright section, but as you've mentioned recharging your machine I'm guessing you own a Dyson cordless vacuum?

If this is the case, we'd need to take you through some simple diagnostic checks to confirm which component is at fault. As you've only had your machine since August, it should be well within our 2-year parts and labour warranty period.

When you have your machine fully charged and easily to hand, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) for further assistance.

We'll look forward to speaking with you.

Posted on Dec 17, 2014

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Posted on Jan 02, 2017

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Hi Jean, it's Jack at Dyson.

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