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Hard reset or factory wipe is a method of formatting any Android device ( tablet or mobile). By doing hard reset all the apps and files that are installed or created by the user will deleted. Even the memory card will get formatted. So before going for hard reset or factory swipe, it is suggested to remove the memory card if you do not want data to be erased
For simple factory reset the process is follows:
Goto settings -> Back & reset -> factory data reset
After factory reset, only pre installed apps and files that came with the device will remain on it.
As per your device specifications given on http://www.gsmarena.com/hp_ipaq_rw6828-1606.php It shows that device comes with inbuilt softwares for playing MP4 and MP3 songs.
Now, as per my knowledge, in all these devices when ever a hard reset is performed it completely reinstalls the default OS (like it was when it came out of factory). And then,since these are smartphones, all these features are added by installing additional applications in the later part.
But, since Hard Reset only performed the re-install of the device's OS the other features goes away!
So now those additional applications needs to be installed now.
The same thing happens when we Hard Reset Nokia phones like 6600!
So, now either you can take your device back to the place you purchased it from or you can try installing those applications through the manufacturer's website (I can try helping find out those links)
This isn't a bios problem, this is an operating system problem, and most likely a hard drive problem. Do a system repair with your restore or operating system disc. If the repair doesn't take, the reformat the hard drive using a full NTFS format, not the quick format, and install a new operating system. If the drive will not format, or you have any issues during or after the format and install, then the hard drive has failed and will need replaced.