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How can I follow up on questions with

I received info on how to cut & past messages for answers since I can't use Microsoft Word but I'm still trying to follow up on an answer to Rinnai RHFE-1004FA 38,400 BTU Energy Saver Ductless Heater - LP Gas and have not been able to get my reply to that person----In addition you can not reiterate any previously given answers so it makes almost impossible to help with an answer

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1 Answer

Hi Dave,

If you've received a request for more information or an answer to the question you mentioned, you are able to see and respond to the replies by doing any of the following:

If you received a request for more information about your question you can visit your question page and then right below your question there will be a link that will display the number of comments on your question. See image 1 below.

How can I follow up on questions with - 25319142-anyvby2h4ic3eenutjnkzw5t-4-0.png

Click the 1 comment link to display the comments on your question.

If your question has no comments you can click the more option and then click add a comment. See image 2 below:

- image2:

If you received an answer and would like to view the comments on the answer, the process is similar. Just visit your question page and in the answer there is a link to view comments. See image3 below:


For example if you clicked on the 3 comments link you will see all the comments on the answer.

In all the cases these links will also allow you to comment or reply to a comment if needed.

Hope that helps, but please feel free to leave comment and I will be more than happy to help you troubleshoot more.

Posted on Dec 12, 2014

Testimonial: "I'm the one supplying the answers to the questions---I'm only asking questions when my answers are not posted---in addition I use public computers and my laptops one has mozilla and the other has whatever win 7 uses but the crux did Michael Smiley ever get the answer?????????"

  • Dave Dec 12, 2014

    This type of screen that your displaying now was not available when I went to check on status of answer---only thing I was able to do was veiw only part of my answer that's how I found out you can't use ms word

  • Anonymous Dec 12, 2014

    That's very odd. Are you are able to see the comments section on your previous question now? Is it possible you were using a different web browser or something? Any additional details would be extremely helpful so I can further troubleshoot. Thanks in advance for your help!



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SOURCE: "My Beolink 1000 stopped contoling Beo 9300, but still controlls LC2 ?"

This is not Beolink's support site.

You need to contact them here:

For more info go here:

Posted on Aug 18, 2012

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Why can't I cut and paste answers into the answer box also what can't I follow it up I can't go any farther

Try using Notepad or Wordpad instead of Ms Word. RE: Word adds a lot of proprietary formatting when all you need / want is rtf or straight ascii text.

Dec 09, 2014 | Computers & Internet


How to request more information for an unclear question on Fixya.

Sometimes when folks need help with their product issues, they can be frustrated or in a hurry to get help. This sometimes causes questions to be rushed or unclear. In many cases these types of questions don't provide enough information for Fixya Experts to help. Missing models, years, or even small details can make a huge difference when asking a question.

As a Fixya Expert there is a simple way to contact the person who has asked a question and ask them for more information. Simply following these easy steps will help you get the info you need to help folks solve their problems.

When a question does not have enough information for you to provide an answer, simply click the request more info link below the question. A box will appear with a default message (can be edited) requesting more information. Just click the send button and the person asking the question will be notified about your request.

Using the request information feature can help you get the information you need to help answer any unclear questions. This is also much more convenient and helpful than simply posting an answer that just reads: "No model, how would we know", which is not really a helpful answer. Sometimes, simply asking the model by requesting more info will get you all the help you need!

Hope that helps!

on Apr 16, 2015 | FixYa Service

2 Answers

How do I get my answer

Hi Mike,

When your question gets an answer you will be notified via email and also receive a notification on the website. To have a better chance at receiving an answer, make sure to provide as many details as possible so Fixya experts will have the information they need to provide a helpful answer.

Hope that helps!

Feb 09, 2014 | FixYa Service

2 Answers


For Microsoft XBOX, once you received the error message E74, that means that its a hardware issue and the console needs replacement from XBOX.You need to contact Microsoft for this concern. Actually, any error message that starts wit "E" means that its hardware issue. Believe me bro, I worked with Microsoft for XBOX concern before.

Thank you for choosing you have any other issues under the sun, just post your questions here and we will provide you the answer.

Dec 03, 2011 | Microsoft Xbox 360 Console

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I have an asus 1005HA netbook and i cant get past the bios screen. It says entering SETUP but freezes there.

Hello and thank you for your question,

It sounds like your startup file has been corrupted. If you do not have any important files, I recommend a clean install of your operating system. If this is not possible you may want to take it to your local PC repair store to further evaluate this. For further reference please visit the following link.



Please remember to rate this answer for your ratings help me better serve you and the community of others like you needing help.

Once again thank you for you for using and for all your technological needs please continue to use where you will find the answers that Fixya problems.


Zachery D. - Guru: zdeuyo

Mar 28, 2011 | ASUS Netbook

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Webpage error details User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0) Timestamp: Wed, 23 Mar 2011 11:19:34...

Hello and thank you for your question,

This is usually caused by being disconnected from the internet. If you are connected to the internet and are still receiving this error please visit.



Please remember to rate this answer for your ratings help me better serve you and the community of others like you needing help.

Once again thank you for you for using and for all your technological needs please continue to use where you will find the answers that Fixya problems.


Zachery D. - Wiz: zdeuyo

Mar 23, 2011 | Microsoft Internet Explorer 8

1 Answer

I am trying to make my Microsoft LifeCam VX-600 to work on my new comnputer. After having installed the software, I keep receiving the following message: The application has failed to start because its...

Hello, and thanks for using FixYa.

what version of windows you got installed over there? also do you know if its 64bit(easy answer to that question is do you have more than 3GB of RAM on the computer?)

Oct 23, 2010 | Microsoft Computers & Internet

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My Windows XP automatic update progrram keeps wanting to install Security Update for Microsoft XML Core Services Pack 2 (KB954430). It has done this at least 6 times over the past 2 days, each time time...

This is taken from the microsoft site

To resolve this problem, follow these steps:
  1. Click Start, click Run, type cmd, and then press ENTER.
  2. At the command prompt, type ren %windir%\System32\msxml4.dll msxml4.old, and then press ENTER.

    Note After you press ENTER, you may receive the following error message. Cannot find the file specified.Ignore this message, and go to step 3.
  3. At the command prompt, type exit, and then press ENTER.
  4. Visit the following Microsoft Web site: (
  5. Download and then install the latest MSXML security update

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I am unable to cut and paste for the internet to microsoft works word processor.

try copy from internet and then use edit>paste special.....use unformatted text or text only....see the result...

May 12, 2009 | Dell Inspiron 531s Desktop Computer

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