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The ball on my dyson vacuum sticks and won't roll, thus making it very difficult to push the vacuum.

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The ball may have picked up hair and other debris and will have to be cleaned in the pivot area to restore operation.

Posted on Dec 12, 2014

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Posted on Jan 02, 2017

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When using my dyson ball the ball Is getting I move it forward it will go a few inches then stick,if I push hard it will make a click sound &roll again but stiffly. I can't see obvious cause

There are bearings in the ball and on the vacuum that may be clogged with dust or debris. There could be a bad spot on the actual ball itself.

Mar 20, 2016 | Dyson Vacuums

1 Answer

My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .

Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:

I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Mar 17, 2015 | Dyson Vacuums

1 Answer

Dyson dc25 ball

Clean the ball and its rolling surfaces.

Aug 28, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The ball on my Dyson DC25 doesn't turn: it's as if it's stuck . How do I release it?

Make sure the filter cover is on properly. If you can't see what is restricting the ball from turning. You might have to take it to a Dyson service center.

Aug 01, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson animal ball

Hi Max, I had a similar problem with mine a couple of years ago. I had just cleaned all of my filters on my Dyson, One of them being the one in the ball. Was almost impossible to roll across the floor, I messed with it for a couple of days, no solution. Called Dyson, the technician I talked to thought it might be the entire head causing problems, they sent a new head it was under warranty so no cost to me. Problem still existed. I took the ball apart and looked closely at it and it seems I had screwed it back together wrong after the filter cleaning. Long story short, check to see if the ball is put together correctly. Hope this solves your problem

Mar 25, 2017 | Vacuums

1 Answer

The left-hand side of the Ball of my Dyson DC40 rolls, but wants to stick. We've inspected everything, and nothing is stuck on the Ball. What's happening? We have had it for less than a month.

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC40's ball shell. This sounds unusual as it has a double ball-bearing axle and should roll smoothly in use.

To find out what's causing this we'd need to take you through some quick troubleshooting checks when you have your machine to hand.

If you can call us on 0800 298 0298 (UK) or 1-866-693-9766 (US), our experts will be happy to help further. If your machine happens to need a repair, we can also confirm if this is covered under your vacuum's 5-year warranty.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

Aug 18, 2013 | Dyson Vacuums

1 Answer

My dyson ball fell over and now the ball won't roll properly and not picking up... Please can u advise how to fix the issue

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the Ball will not roll, it may be because the filter cover or HEPA filter are out of position. Please see the video below for guidance on how to check both of these are correctly fitted in place.

If the cleaner doesn't seem to be picking up as well as usual, I'd recommend running through these troubleshooting steps to check everything is correct with the machine:

If you have any further questions about using or maintaining your cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Dyson Online Customer Support

Sep 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The ball is not rolling freely on the dyson dc 25 upright it sticks and makes a noise as the vacuum is pushed

Inspect closely while spinning the ball looking for a rubbing or restriction. Look for a crack or debris that could be causing it. Remove the ball shell to inspect it looking for cracks, check the bearing and the area the ball shell connects to the vacuum to try to find the cause.

Aug 14, 2010 | Dyson DC25 Vacuum

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