Question about Roku 1

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Why am I unable to hit the red Netflix button on my Roku remote and have Netflix come on my TV. Nothing has changed, I haven't unplugged anything in the back of the TV or receiver, have replaced the

New batteries in remote Checked all connections, nothing has been unplugged Able to get Netflix on iPad Green light on front of receiver comes on green when button is pushed on the remote Afraid to push the Reset button, book states it should rarely be used

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  • Roku Master
  • 423 Answers

There is a good chance the remote is defective. You may try installing Netflix from the channel store and and using it like other channels. The other thing would be to uninstall Netflix and then reinstall it. It is possible the info for login is corrupt or the Netflix contact on the remote is bad. Hitting the reset button should not cause any harm but will restore the remote to it's original state. If you know someone with another Roku, any model , try that remote to prove it. Good Luck!

Posted on Dec 12, 2014

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Posted on Jan 02, 2017

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When I click to open Netflix from Roku, there is no title pictures showing in the little boxes. There are only little pictures of a TV. What happened


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  1. Press the Home button to navigate to the Roku home screen.
  2. Select Settings.
  3. Select Netflix Settings.
  4. Select Deactivate this player from my Netflix account.
  5. Select Yes. The device is now deactivated.
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  2. Highlight the Netflix app and press the star key on the remote.
  3. Select Remove channel.
  4. Select Remove channel again to confirm.
  5. From the home screen, select Streaming Channels.
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  7. Select Netflix.
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  10. Sign in to your account and try Netflix again.

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Tv and roku work but when I push the remote to click on Netflix are anything my tv screen is blue with black lines


Could be the net flix app that is bogus since the set and roku are working properly. Dump the app and reinstall.
After thought - is the remote working properly?

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I have to have activation code to connect my Roku to netflex


have a read

Using Netflix on your Roku - Netflix Help Center

https://help.netflix.com/en/node/23886
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Press the Home button to navigate to the Roku Home Menu. Highlight the Netflix app and press the star key on your remote. Select Remove channel. Once you confirm by selecting Remove channel again, the device will be deactivated. Deactivating the Roku 2 in this manner will remove the Netflix channel from the main menu.

How to Setup Netflix on My Roku ' Techwalla.com

https://www.techwalla.com/articles/how-to-setup-netflix-on-my-roku
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Netflix Connection. Select the Netflix icon on your television screen with the Roku remote to start Netflix. Follow the directions on the screen for an activation code that you enter on the Netflix website. Log in to Netflix, go to "Your Account & Help" and scroll down to "Watching Instantly on Your TV or Computer."

Netflix Help - Roku

https://support.roku.com/hc/en-us/articles/208756518-Netflix-Help
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Before falling with the Roku, make sure you have a Netflix account.
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No place to enter Roku activation code


  • Connect the Roku box to your television in accordance with the procedure outlined in your Roku box's manual.

  • Turn on your TVicon1.png, and change it to the input channel for your Roku box. Once you see the Roku box's welcome screen, press the "Select" button on your Roku box's remote control.


  • Select the type of network connectionicon1.png you have (wired or wireless) on the network screen, and provide the necessary information that applies to your network. Once a network connection is established, you should see the activation screen with an activation code.

  • Visit the Netflix activation website on your computer (www.netflix.com/activate) and log in to your account if asked to do so. Enter the activation code on your television screen into the text box on the activation page. The Roku box will now activate.
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