Question about Kenmore HE2 Plus Front Load Washer
I unhooked the drain pump hose and there was a plastic ball located inside the large end of the hose. I was wondering if this was part of the assembly or if it was a clog.
I would not be so quick to judge it as a clog. Check valves often take the shape of a ball. In transmission and carburetors they are steel. Given that the he2 drum is lower then the drain connection in the wall it makes perfect sense for a check valve in the drain hose. If you can not see a way for it to get in there and it appears large enough to stop water form flowing back into the machine I am betting it is a check valve. Look carefully at how it might fit on the machine side of the line, if I am right, it should be able to block the hole. When water is moved toward the house drain, there should be no way for it to block the water. There is also a very good chance it is a solid ball. Look at it very carefully before deciding to remove it.
Posted on Dec 12, 2014
Testimonial: "Thanks Raymond, you were exactly right!! I had taken it out, but I called a technician to come out yesterday to make sure. He could have literally just read your answer to me, because he said exactly what you said....and with haste, he put the ball back in. :)"
Simply put it's a clogged in the hose.
Posted on Dec 12, 2014
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Posted on Jan 02, 2017
Try this link for step-by-step instructions. More than likely you will have to clean the drain pump as well.
If you are having trouble draining the water from the wash tub, and cannot get it to drain with a shop vac, you can drain it directly from the tub. If you don't own a shop vac, you may have to bail. If your drain pump does not have a clean out trap, remove the inlet and outlet hoses to access the inside of the drain pump. Inspect the pump impeller for obstructions and/or damage. If the water will not drain when you try to pull a vacuum on the drain line, you may have to disconnect the drain hose from the bottom of the wash tub. In some front loaders, there is a ball valve in the drain hose from the bottom of the wash tub to the drain pump. This ball can act as a collection pint from lint and debris. You will need to remove the hoses from the bottom of the wash tub to clean this area. I would recommend doing this as a LAST resort. Often, it can be difficult to reconnect this hose to the tub and get it to seal correctly. I hope this helps you. Please post back if you need further assistance.
Posted on May 28, 2008
Hi dlypooh, thought I would post the solution here as well for anybody who needs to do a search in the future...
Remove the dispenser, pour water into the opening and make sure water can get into the machine freely. Inspect the opening for soap build up.
If water goes down slowly (re: dlypooh), open the washer door and feel around the bellow for anything blocking the water inlet port into the washer (socks can sometimes get wedged up there and cause a blockage).
If it all checks out ok, make sure the machine is properly leveled and not leaning forward.
Hope that helps!
Posted on Feb 21, 2009
I'm sure this is probably too late, but hopefully it will help some else. I just had the same problem. First, unplug the power. Then take the lower front panel off and grabbed a bucket. Place the bucket under the large "plug" on your right. This is the drain. Slowly unscrew the drain plug, Hold your nose as it will probably smell. Allow the water and such to drain into the bucket. When you see the blob of wet lint drop into the bucket you will know why the machine refused to work. Make sure you clean the drain plug and screw it back in tightly. Put the lower panel back on and reconnect the power. I hope this resolves your issue.
Posted on Oct 10, 2009
Check for the drain hoses(both sides of the pump) and check for a blockage,then check the pump for blockage,there should be 4 impellers on this pump and they can get broken off by coins and debris. This solution will fix your problem.
Posted on Apr 01, 2010
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F21 error code is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.
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