Question about Brother MFC Office Equipment & Supplies

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How do i install or download brother control centre 4, as I cannot scan documents. Brother MFC7860DW

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  • Brother Master
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Did it come with a CD ? if yes put it in CD rom drive if this fails download the required software from
http://support.brother.com/g/b/downloadtop.aspx?c=eu_ot&lang=en&prod=mfc7860dw_all

Posted on Dec 11, 2014

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How can I scan more than 1 page from my printer brother 420cn


If you use the auto document feeder, the scan function will scan each page. If you are using the glass platen then in the scan software (control centre 2.0), select a multi-page option in the "save-as" file type box. The software will prompt you for the next page after each is completed until you choose "finish". Details are in the software user guide... http://download.brother.com/welcome/doc000240/BH3_UsaEngSoft_C.pdf

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How do I fix this: Printing works but suddenly Scan function doesn't work?


I am a Brother employee working for the software technical support department.

We have a solution for your scanning issue posted on our solution site.

Description of Problem 100000024547
I am unable to scan in Windows 7 using the Wireless Network connection. What can I do?

Brother Software Technical Support
http://www.brother-usa.com

Jun 29, 2014 | Brother MFC7860DW AllInOne Laser Printer

1 Answer

Brother control center 4 won't open on my computer


This may help others with scanning issues:
I just bought a Brother MFCJ6510 printer/scanner and was nearly driven cracked trying to get the scanner to work as it was not talking to the PC, even though as a printer it was working fine. Realised eventually that it was just the Brother Control Centre 4 it wasn't talking to. After hours of re-installing software and updates, etc, nothing worked.
The solution: I went into Control Panel on my PC (I use Windows XP), to the Scanners and Cameras section, and in there the Brother Scanner was visible and could be used from there, Click on it to open the Windows Scanner and Camera Wizard and use that. Further, by right-clicking on it and going to properties I choose the software to start when it talks to the PC. I abandoned the Brother CC4 and set it up to start the Scanner and Camera Wizard if I choose 'Scan to Image' on the scanner control panel, and to open Photoshop if I 'Scan to File' on the scanner. Works fine either way, just make sure you choose the right dpi setting to suit your needs.
Hope this helps somebody else as frustrated as I was.

Apr 17, 2013 | Brother DCP Office Equipment & Supplies

1 Answer

Brother mfc-j6510dw will not scan


This may help others with scanning issues:
I just bought this and was nearly driven cracked trying to get the scanner to work as it was not talking to the PC, even though as a printer it was working fine. Realised eventually that it was just the Brother Control Centre 4 it wasn't talking to. After hours of re-installing software and updates, etc, nothing worked.
The solution: I went into Control Panel on my PC (I use Windows XP), to the Scanners and Cameras section, and in there the Brother Scanner was visible and could be used from there, Click on it to open the Windows Scanner and Camera Wizard and use that. Further, by right-clicking on it and going to properties I choose the software to start when it talks to the PC. I abandoned the Brother CC4 and set it up to start the Scanner and Camera Wizard if I choose 'Scan to Image' on the scanner control panel, and to open Photoshop if I 'Scan to File' on the scanner. Works fine either way, just make sure you choose the right dpi setting to suit your needs.
Hope this helps somebody else as frustrated as I was.

Aug 09, 2012 | Brother MFC J6510DW - Multifunction fax /...

1 Answer

I have a printer brother mfc-7420 but i cannot scan my documents so i can attach to emails. can you please give me a solutions.


You must have the Brother printer control center installed on the the computer you wish to scan to. If you do not have the original software disk that came with the printer, you can download it from the brother web site (www.brother.com).

Feb 08, 2010 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Cannot scan legal size documents. The scan goes through but it will only scan the letter size portion of the document and drops the rest of the text.


You likely need to install the Brother Scanner Resolution Improvement Tool. The description of the download states:

"This tool will expand the maximum scanning resolution capability and allow you to scan legal size documents."


Here is a link for the Windows Vista download

Nov 06, 2009 | Brother MFC 8840D All-In-One Laser Printer

1 Answer

Trying to scan document getting message "check cable"


The Brother All-In-Ones require the Brother control panel software to be loaded on a PC before you can successfully scan a document. You can download the software for either PC or Mac from www.brother-usa.com - Good luck!

Oct 22, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

I need my scanned documents to be in pdf file. it wants to sent it as a paint document


It is advised to go to the Brother web site and download the http://www.brother.com/E-ftp/windowsvista/asia.html brother original drivers. Once you follow the instructions on the drivers you can then install new complete driver which allows you to choose various files.
Hope this helps as I had the same problem

Please open the Brother Control Centre software, go in to the configuration and then to scan and then the scan option you are choosing (email, file etc) there will be a file type option here and one of the options will be PDF.

Jun 02, 2008 | Brother Office Equipment & Supplies

5 Answers

Error message: cannot detect scanning device


This worked for me:
Go to http://welcome.solutions.brother.com/ , navigate to Error message for your scanner model. The patch on this page worked for me
http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000082/faq000182_001.html?reg=us&c=us&lang=en&prod=mfc7220_us_as&Cat=

I notice there are several other patches as well, which may be appropriate for your specific issue. I have my mfc-7820n networked at home, at first none of my 4 computers could scan, now 3 of 4 can. I am hoping that one of the other patches will help.

Dec 02, 2007 | Office Equipment & Supplies

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