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I had a virus hit my computer and lost all control. I have some important address that I have to get to. Is there any way that I can have them recovered. I would also like to get control of my emails. I would like to know if you have any suggestions?

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Yes you can. You must reveal what operating system do you have, do you have an Anti Virus program on it. Is your computer up-to-date with updates and AV? You must provide more information about what is happening to your computer and what you did to post this message. I will be glad to provide information to help you but you must provide me with details of the questions I asked and what exactly is going on with the computer. Also what kind of Internet access do you have?

Posted on Dec 11, 2014

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Posted on Jan 02, 2017

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I have data stored on the simple drive that I saved (Favorites list, email address book, pictures, etc.) Everything had to be taken off my computer due to a virus & rebuilt...how do I get this...


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Ip address lost


Open your command file by typing the letters cmd into your search entry on your control page, and hit enter.
After the black box opens, type ipconfig/release then hit enter and wait till all the network protocols, host list, gateways etc., have finished listing. Then type ipconfig/renew and hit enter. This will renew your IP address.

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How do i find information about my address and port?


im guessing here you mean your ip addess and open ports on your computer right ??

ok firstly your computer uses 3 ip address
  1. loop back ,, 127.0.0.1 (slandered) for all computers , this is used for internal progressing and phrasing.
  2. a local ip address ,,This ip vaires what it is basically is the ip address given to your computer by your router ,, its the address that the router recgonises as your computer , so different computers connected to the same router have differect local address.. it usually starts with 192.168.XXX.XXX or 10.0.X.X
  3. Foreign / Internet Ip address, no matter what type of router this address varies for each router!!!!!. lets say you have 7 computer on the same router , each will have the same foreign address but different local address's.
PORTS !!!
will ports are used for different things for example web surfing is port 80, ftp is 21, different software uses cretin ports to allow computers to different machines over the internet or other network to interface with them directly..

Hope i explained all that simply,, well here is how you get the info u need..in all Operating systems the process is a bit different here i will outline 2 ways each,, for XP and for win vista / win 7.. ok lets get started..

XP..

to determine local ip address,,
  • click start , control panel
  • network / internet connections / network connections
  • double click on local area connection or what ever name u see..
  • click support,, there you go see your ip.. click details for more info
alternate method
  • double click on the network connection icon to the buttom right of your screen.. follow last step above

  • click start then run
  • type cmd and hit enter
  • type ipconfig /all and hit enter
that will list all the info about your connection for you..

ok ports in win XP

click start then run,, type cmd and hit enter
type netstat - n

that will list all ports / ip address that they are connection too..
the ports that you see are the open ports.. there is an alternat method to see it in the windows firewall setting but i did not list it since its most incomplete,, background processes dont show up there ,, like a virus..

skip to foreign address !!! BELOW

ok vista...or windows 7

start control panel
network
manage network connection / view or edit network connections
double click on local area network click support if necessary ,, you will see your ip address there (LOCAL)

  • OR ,, click start, in the run box type cmd and hit enter
  • type ipconfig /all hit enter
  • that will list your local address among other things..
PORTS ,, VISTA / WIN 7
click start
in the run box type cmd and hit enter
type netstat -n and hit enter,,
this will list all open ports and the ip address that they are connected to..


FOREIGN ADDRESS
this is easy.. go to http://www.whatismyip.com the address that shows up is your foreign address..

well I hope thats a Fixya, or at least a very helpful after all that typing it would be sad if i didnt answer your question or was wrong abou what you wanted to know.. good luck and let me know if you need any more help..

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After I had removed a virusprogram my computer will not start. I had non recover. Please help!


If your computer is unable to load OS from hard drive, try the safe mode by tapping the f8 key while the computer starting and in the menu options select safe mode and windows will load with limited settings and If you have any other anti virus that you are already using and if its a paid version, Update the anti virus and please perform a full scan and see if the anti virus that you have finds or detects any virus in the machine. If not, as suggested download avast free anti virus and schedule a boot time scan.

If you are loking for a free version of anti virus, I would suggest AVAST anti virus which has Boot time scan aswell, which will scan your computer for boot sector viruses also, before even the Operating system can load.

1. Don't panic! This golden rule may prevent the loss of important data stored in your computer and help you avoid unnecessary stress.
2. Disconnect your computer from the Internet.
3. If your computer is connected to a Local Area Network, disconnect it.
4. If the computer cannot boot from the hard drive (error at startup), try to start the system in Safe Mode or from the Windows boot disk
5. Before taking any action, back up all critical data to an external drive (a floppy disk, CD, flash memory, etc.).
6. Install antivirus software if you do not have it installed.
7. Download the latest updates for your antivirus database. If possible, do not use the infected computer to download updates, but use a friend's computer, or a computer at your office, an Internet cafe, etc. This is important because if you are connected to the Internet, a virus can send important information to third parties or may try to send itself to all email addresses in your address book. You may also be able to obtain updates for your antivirus software on CD-ROM from the software vendors or authorized dealers.
8. Perform a full system scan.


If your computer has suffered a severe virus attack
Some viruses and Trojans can cause severe damage to your computer:
1. If you cannot boot from your hard drive (error at startup), try to boot from the Windows rescue disk. If the system can not recognize your hard drive, the virus has damaged the disk partition table. In this case, try to recover the partition table using scandisk, a standard Windows program. If this does not help, contact a computer data recovery service. Your computer vendor should be able to provide contact details for such services.
If you have a disk management utility installed, some of your logical drives may be unavailable when you boot from the rescue disk. In this case, you should disinfect all accessible drives, reboot from the system hard drive and disinfect the remaining logical drives.
2. Recover corrupted files and applications using backup copies after you have scanned the drive containing this data.


Issue: How to manually delete or clean a virus?

Follow the step's below carefully to accomplish the task.

1: Start your computer in safemode. 2: If you know where the virus are hiding delete the executable file. 3: Open the registry and go to the keys below and add an : in front of the value of the string that you think its the virus. Like this, if string is "virus" and its value is "c:\virus.exe" change its value to ":c:\virus.exe". The : is like comenting out the value. But if you are sure its the virus you can just delete the string. Here are the keys you maybe want to look at: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Runonce
4: The virus can start itself from some other places to. win.ini is the most common files that viruses can use. Soo you should find the files named win.ini and system.ini and look through them and see if you find anything.
5: Look through the startup folder that is normaly located in your profile directory \Start Menu\Programs\Startup. 6: Try searching for the virus executable to see if its hiding some other place. 7: Finally look through the list of services that windows is running. This list is often located under control panel - administrative tools - services. After this 7 steps just reboot your computer in normal mode and try to figure out if the virus is still there.. If not SUCCESS if yes, try to go back to safe mode and hunt some more. Off course this 7 steps will not work on every virus out there, but most of them should be cleared.. Just every step that you perform to succesfully clean the virus. All the best, Regard's Pcs365.8

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1 Answer

I lost my router connection due to a virus which lost all my data


instead of using the disc you can set up the router manually.
is there any other computer which is able to go online using this router ?
If you have other computers working then you will not need to set up the router again.
Click Here for more info about the routers

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I have several virus's detected including worms and trogen 22 files infected. i have Norton 360 version 2.0


Your Norton's anti-virus database if probably out dated. You need to update it and then start your computer in Safe Mode and run the anti-virus scan.
To get into Safe Mode:
Shutdown your computer. Then restart and hit F8 as soon as the video shows. then when you get the menu, select Safe Mode from the menu.
If you cannot get Norton's to update, download the free version of AVG Anti-virus and run it in Safe Mode.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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Your System32 files are the most important ones you have. You need to get your Windows disk and boot from it. then you need to hit repair and the files will be replaced.

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Lost e-mails


Have you tried a virus scan yet?
Avira Personal Edition is a good free one.
If all else fails back up everything important. Then do an O/S re-install with a full format. Just remember if you do download ALL your Laptops Drivers from the makers website BEFORE you format.

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