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Whirlpool refrigerator ED5RHEXMT00 makes plenty of ice but is not dispensing any when the door lever is pressed. The water part is fine.

This is a repost of a previous but I can't find a way to add an important detail. I had mentioned before there's no sound when the lever is pressed. Correction: there is a sound that comes from the door. I also emptied the ice tray and put it back in place. The auger is not moving when the lever is pressed. I took tray out again and tried to turn the metal part attached to the freezer and it doesn't turn. Is it supposed to? Please help, I don't mind sticking my hand in to get ice in the summer but it's giving me brain freeze in the winter! :)

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The ice bin slides down in little tracks and the drive mechanism engages the auger. It sounds like you have frost build-up in the bottom of the little slots that the ice bin rests in. The build-up keeps the drive from engaging the auger. I use a hair dryer to defrost all the accumulation under the bin once it is removed. Remove the bin by tilting out and then lifting up and out at an angle. Also empty the bin of ice cubes and check underneath for ice build up on the bottom of it too.

Posted on Dec 10, 2014

  • Rose Mary Dec 11, 2014

    K. Heading downstairs blowdryer in hand .. will post in a little while.

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