Question about Refrigerators

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My refrigerator is making ice but the dispenser is not working. I don't hear the motor or anything turning when the dispenser lever is pressed.

Haven't tried anything yet. The water dispenser works well, just the ice dispenser seems to be the problem. I don't hear any sound when the lever is pressed. Help please. It's too cold for me to reach in everytime I need ice!

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  • Refrigerators Master
  • 744 Answers

Hello Rose:

My name is Peter. I am a retired field service refrigeration technician.

Please send me the model number and I will help you. There are several different drives and solenoid valves

Posted on Dec 11, 2014

Testimonial: "Hi Peter. Thank you so much for offering to help, I am determined I'm fixing this baby myself! :). The model # is ED5RHEXMT00. After I posted this, found out the door is making noise when the lever is pressed. Since then, I took the ice tray out, cleaned the track, tried to get the auger to move with the door open (pressed the light switch) and nothing. I also tried to move the metal part attached to the freezer and it was stuck in place. I removed the housing and sprayed WD40 on the base of the auger and with the blow dryer on low, I blew air for a few minutes in case there was ice build up. Got the part to move (it makes a whao whao sound but once again, when i tested it, nothing. not even a sound coming from the motor. Helpppp!! :)"

  • Peter Goodwin
    Peter Goodwin Dec 12, 2014

    Ok, Rose Mary lets fix this. First, since you are so, determined, you need to purchase a multi-meter. You can purchase one for about $20-25.00 at Lowe's or Home Depot. This is my most important tool. You can trouble shoot all of your appliances with this tool. The sound that you hear when you press on the ice dispenser lever is the spring loaded flapper valve. I assume when you press the ice switch the light goes off and on. This is a safety device. The auger will not turn on if the light is on. Now holding the light switch in switch from crushed to cubed. There is a solenoid valve that will move the arm in the back. If you hear that noise then the solenoid is good. I am affraid you have a bad motor, so lets check that out. Remove the ice bin. Turn power off either by unplugging the unit or at your circuit breaker. Remove the light cover, squeeze on the sides and lift up towards you. Remove the light bulb. By the way, You can not use general household bulbs in appliances. Appliance bulbs are about $10-$12.00 each and are designed for the application - high heat, extreme cold...Remove the small cover. There are four hexhead screws , two on one side and two on the other side. Do not remove the 2 screws at the square hole. these hold your solenoid valve and actuator for cubes and crushed ice. (While you are at Lowe's invest in a screw gun with 1/4" & 5/16'" bits, you will get many years of enjoyment frm this tool. Now, return power to your unit. with your multi-meter set on volts, you have three wires on your motor. The green one is the ground. Be careful this is HOT. Put one lead from your meter on one contact and the other lead on the other contact you should get a reading of around 110 Volts. This is telling you than you have power to the motor. Ok, you have power to the motor. That is good. Now turn power off. Remove the motor. Substitution: 2188242 - $118.00. having removed the motor, set your meter on the lowest Ohms (Omega symbol) put one lead on each terminal. You should get a reading of '0'. The hard part is taking off the auger coupling. You must use a hammer. It turns counter clockwise to remove. I always suspected you had a a motor failure. Search the internet. You can get the motor for about 40% less. Go into the following link, put in your model number so you can see the assembly. If need be call me 443-306-1362, Glen Burnie, MD





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1 Answer

Icemaker is making ice but will not dispense. continues to accumulate then over time ice in the bottom of the dispenser will freeze


I can think of two possible problems. The ice has frozen together and will not allow the ice screw to push the ice out the dispenser. Or the motor for the ice screw is broken.
1. Shut off icemaker with lever at icemaker
2. Remove ice container (either throw away ice or save in another container).
3. Put back empty ice container.
4. Leave ice maker off for about an hour.
5. After an hour , check if motor is working by trying to dispense ice. You should not expect any ice but you should hear the motor /auger moving.
A) If you do not hear any thing , you need to get your motor replaced.
B) If you hear the motor , mostlikely you had an ice dam which prevented the ice dispense from working..You can turn you icemaker on.

Oct 15, 2015 | Whirlpool Refrigerators

1 Answer

Our Kenmore side by side refrigerator ice maker makes ice but when we press the ice dispenser lever there is no sound and no ice comes out.


If your refrigerator has an ice dispenser, you are probably used to getting ice right away when a lever or button is pressed. However, if you depress the ice maker button and nothing dispenses, there is an issue with your refrigerator. There are a few different reasons why an ice dispenser would suddenly not work. It is important to troubleshoot your refrigerator first to determine the problem. Some problems can be fixed at home, while others must be repaired by a professional

1 Remove the ice bin from the freezer and press the button on the front of the refrigerator for cubed ice.
2 Open the freezer door and hold down the switch on the door, which "tricks" the freezer into thinking the door is closed, and push the lever or button to dispense ice. The motor behind the ice bin should turn. If it does not, this means the motor is frozen.

3 Remove the motor, following the directions in your refrigerator's manual. Heat and dry out the motor with a hairdryer until the motor turns again, then reinstall the motor according to the manufacturer's directions.

Ice Bin or Chute
1 Remove the ice bin to see if it is overloaded. Ice bins that are too full can cause new ice being produced to back up and cause blockage. If this is the case, dump out the ice and rinse out the ice bin with hot water until any blockage is melted.

2 Examine the separator that divides the ice storage bin from the ice dispenser for holes. If the separator has a hole or is cracked, it must be replaced.

3 Watch the flap on the ice dispenser as you hold down the door switch and simultaneously press the button to dispense ice. If the flap does not close all the way, check for ice blockage and gently remove it. If there is no blockage, the flap will need to be replaced.

Hope this tips would help.

Have a nice day!

Sep 05, 2011 | Kenmore Side by Side Refrigerator

1 Answer

Dispensing ice not working but makes ice fine and water works also


If your refrigerator has an ice dispenser, you are probably used to getting ice right away when a lever or button
is pressed. However, if you depress the ice maker button and nothing dispenses, there is an issue with your
refrigerator. There are a few different reasons why an ice dispenser would suddenly not work. It is important to
troubleshoot your refrigerator first to determine the problem. Some problems can be fixed at home, while others
must be repaired by a professional.

1. Remove the ice bin from the freezer and press the button on the front of the refrigerator for cubed ice.
2. Open the freezer door and hold down the switch on the door, which "tricks" the freezer into thinking the door is
closed, and push the lever or button to dispense ice. The motor behind the ice bin should turn. If it does not,
this means the motor is frozen.
3. Remove the motor, following the directions in your refrigerator's manual. Heat and dry out the motor with a hairdryer until the motor turns again, then reinstall the motor according to the manufacturer's directions.

Have a nice & a happy day : ).

Aug 15, 2011 | Kenmore Refrigerators

1 Answer

My Whirlpool Gold side-by-side refrigerator GS6NVEXSL00 wont give me the ice out the door. It makes ice, but when I press the button on the door nothing happens. Seems like the button went out. HELP!


Does the water dispenser work? Is there a light at the dispenser panel, does it light? Do you hear any noises or motors running when you actuate ice dispenser? You could have a power issue for the dispenser. Some newer whirlpool models have an issue with the wiring leading into the door at bottom being so securley fastened to frame, the lack of movement forces the wires to bend, and in time break, with door usage. If water dispenser works, and you hear no sounds when the ice lever is actuated, then you have a problem with the dispenser panel circuit board. if water works and you hear some sounds when ice lever is actuated, such as a loud popping noise, then you have a bad ice dispenser auger motor, not churning the ice out of the bucket.

Mar 18, 2010 | Whirlpool GS6NVEXSL Side by Side...

1 Answer

GE refrigerator GSS25JFMCWW not dispensing ice but dispense water


I have the same problem with the same unit. I removed the ice tray and held the open door cut-off switch closed. I then pressed the lever to dispense ice. I hear a humm like power is getting to the motor but the motor is not turning. I hear a click like the selonid is engaging. I'm having to assume at this point it's the motor and I am going to go ahead and order a motor. I've found a motor for the unit at partselect.com for $65.54. Hope this helps you.

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1 Answer

Ice maker will not dispense the ice


When you press the lever to dispense the ice, there are multiple switches being activated. Chances are, the one that moves the motor to turn out the ice is bad. Or that motor itself is bad.

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1 Answer

Ice dispenser auger does not work.


Hi, On GE refrigerators the motor is not quiet. Open your freezer, remove the ice bin, press the door switch, make sure it turns off the light, and then press the ice dispenser lever. The solenoid will click, which also opens the ice door and the auger motor will turn on and you can definitely hear it. If the motor runs then inspect the auger connection on the rear of the ice bin, its plastic and they break. On some models, like my GE Adora there is a switch just for the ice maker behind the ice bin. If you need more help let me know as with all long distance troubleshooting we try with the information we have. Thanks and Good Luck!

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2 Answers

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see http://applianceguru.com/view_topic.php?id=13243&forum_id=1&jump_to=76889

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Scorpio, remove the ice bin itself, dump the ice and see if you can move the bin auger by hand by turning the actuator in the rear. If the bin is ok, with the door open and the door switch held in see if the auger motor is turning when pressing the ice lever. If it's not turning the next logical step is to see whether the auger motor is getting voltage when calling for ice. Make sure the door switch is closed. The part number for the auger motor on the posted model is wr60x0202. Hope this gets you going..Catriver.

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