Question about Xerox Phaser Office Equipment & Supplies

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Have a Xerox 8560mfp I am getting a system error message of 39 003 40 18871 what is that and how can I fix or find part if needed

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  • Contributor
  • 23 Answers

That error indicates a failure with the scanner assembly, the whole upper assembly needs replacing. if you need the part, please contact me.

Posted on Dec 20, 2014

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Posted on Jan 02, 2017

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Nextgen
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SOURCE: 8560mfp system error 07,010.43:2640

The error you are receiveing is due to the printhead in the machine most likely being stuck in the tilt position by the tilt lock arms. The first step is to reboot the machine, which you have already done. The rest of the possible solutions require disassembly of the machine. They include:

  1. Verifying that the lock arms are rotating properly.
  2. Examining the printhead for spilled ink.
  3. Checking the process motor gears for damage.
  4. Checking the process gear box, shaft and drive module are in home position.
As well as a few others.

If the machine is new, I would suggest having it looked at under warranty by a Xerox tech. It sounds like something they would cover.

Hope it helps!

Posted on May 21, 2008

  • 2072 Answers

SOURCE: system error on Xerox 8560MFP

Bkack ink stick is most likely stuck in the loader.
I would suggest checking all the sticks for being cracked twisted or otherwise stuck.
If you need to remove them take a screw like a drywall screw and twist into the stick and slide it out and back. I think the .46 means a black stick, but at any rate, one of the ink sticks has not loaded all the way down the ink loader.

Posted on Dec 05, 2008

  • 2072 Answers

SOURCE: i have xerox phaser 8560MFP error cod 07,010.43:14059

there is a stainless steel print head block on the lower back portion of the frame that gets contaminated with spill over ink from the catch tray. That causes the print head not to move properly.
The wiper blade may also be tacked to the print head.
That code means the print head is not moving into the print position properly.
That stainless steel block is about 1 inch square.

Posted on Mar 11, 2009

pdouglasss
  • 125 Answers

SOURCE: Xerox Phaser 8560MFP/N System error

Hi mary_ballling:

Here is you problem.

9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to Step 2.
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to Step 3.
Remove any blockage and/or replace the ink stick.Run
clearISCfault test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run
clearISCfault test to clear the error

Hope this helps

Posted on Jul 31, 2009

  • 26 Answers

SOURCE: our xerox printer phaser 8560MFP does not work and

This error code specifically means: "The media path motor stalled while moving the cap/wipe down."

In English, there is a component inside your machine that is either moving too slow or is obstructed by something.

This can either be very serious or can be surprisingly simple.

If I were you, this is what I would do:

1) Make sure the waste tray is empty.
2) Make sure there are no paper jams or paper scraps anywhere.
3) Check the preheater and make sure there are no obstructions.
4) Replace the mainten
ance kit. See link below.
*This ensures that the printhead is properly lubed and is not dragging behind or stalling
5) If it still does not work, bring it to your nearest Xerox Partner.

If the top suggestions did not work, the problem must be very serious. Your average person cannot fix the problem themselves with any motors or gear packs.

Good luck. Please rate my response or post a comment on your original question to allow me to further assist you.

Maint. Kit:
http://www.office.xerox.com/product-resources/108R00675/enus.html

Find a Partner:
http://www.office.xerox.com/cgi-bin/resloc.pl?what=Service

Posted on Aug 18, 2009

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ERROR MESSAGE PHASER 8560 09,006.41:150694


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Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink cubes.

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You need the new driver. Goto the Xerox website and download the latest driver and save it on your C: drive. Goto Devices and Printers and remove your existing Xerox 8560MFP. Reboot your computer and go back to this screen and click on "add a printer". When you get to the screen "Install the printer driver" you will see Xerox 8560MFP PS highlighted DO NOT CHOOSE THIS! (you will simply be installing the same driver from Windows 7 back). Instead, Click on "Have Disk... and navigate to where you saved the driver. Choose that one and finish the install.

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Xerox Phaser WorkCentre C2424 System Error: 39,003.40:63581 Do you know what this error is indicating and how to fix it?


Sounds like that is a scanner error, you should replace the lower scanner assembly Part # 109K01870.
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You can order the part here
Here is a video that shows you how to replace it

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1 Answer

System error code 07,010.43


This is a Process Drive, or a printhead error.

The printhead is probably stuck, or not tilting properly over the drum.

You will need a service technician to fix this.

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Replace all 3 together, and get the "homing the process motor" and "homing the head tilt mechanism" instructions.

-Whit :)

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8560 System Error 39,003,40:6082


Replace the scanner assembly(flat bed)

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3 Answers

I have xerox phaser 8560MFP error cod 07,010.43:14059


there is a stainless steel print head block on the lower back portion of the frame that gets contaminated with spill over ink from the catch tray. That causes the print head not to move properly.
The wiper blade may also be tacked to the print head.
That code means the print head is not moving into the print position properly.
That stainless steel block is about 1 inch square.

Mar 11, 2009 | Xerox Phaser 8560MFP Laser Printer

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