Question about Xerox Phaser Office Equipment & Supplies
That error indicates a failure with the scanner assembly, the whole upper assembly needs replacing. if you need the part, please contact me.
Posted on Dec 20, 2014
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Posted on Jan 02, 2017
The error you are receiveing is due to the printhead in the machine most likely being stuck in the tilt position by the tilt lock arms. The first step is to reboot the machine, which you have already done. The rest of the possible solutions require disassembly of the machine. They include:
If the machine is new, I would suggest having it looked at under warranty by a Xerox tech. It sounds like something they would cover.
Hope it helps!
Posted on May 21, 2008
SOURCE: system error on Xerox 8560MFP
Bkack ink stick is most likely stuck in the loader.
I would suggest checking all the sticks for being cracked twisted or otherwise stuck.
If you need to remove them take a screw like a drywall screw and twist into the stick and slide it out and back. I think the .46 means a black stick, but at any rate, one of the ink sticks has not loaded all the way down the ink loader.
Posted on Dec 05, 2008
there is a stainless steel print head block on the lower back portion of the frame that gets contaminated with spill over ink from the catch tray. That causes the print head not to move properly.
The wiper blade may also be tacked to the print head.
That code means the print head is not moving into the print position properly.
That stainless steel block is about 1 inch square.
Posted on Mar 11, 2009
Here is you problem.
9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Step Questions and Actions Yes No
1 1. Are the ink sticks all Xerox ink? Go to Step 2.
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to Step 3.
Remove any blockage and/or replace the ink stick.Run
clearISCfault test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run
clearISCfault test to clear the error
Hope this helps
Posted on Jul 31, 2009
This error code specifically means: "The media path motor stalled while moving the cap/wipe down."
In English, there is a component inside your machine that is either moving too slow or is obstructed by something.
This can either be very serious or can be surprisingly simple.
If I were you, this is what I would do:
1) Make sure the waste tray is empty.
2) Make sure there are no paper jams or paper scraps anywhere.
3) Check the preheater and make sure there are no obstructions.
4) Replace the mainten
ance kit. See link below.
*This ensures that the printhead is properly lubed and is not dragging behind or stalling
5) If it still does not work, bring it to your nearest Xerox Partner.
If the top suggestions did not work, the problem must be very serious. Your average person cannot fix the problem themselves with any motors or gear packs.
Good luck. Please rate my response or post a comment on your original question to allow me to further assist you.
Find a Partner:
Posted on Aug 18, 2009
Tips for a great answer:
Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink cubes.
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