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I have documents hung in que that has machine not printing

Reset everything. Tried going on line to clear documents and it's locked up

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Need details - what OS, is it hardwired via USB or connecting via network or wifi - could be port is blocked in your router's firewall, could be port is blocked in the PCs firewall, could be lots of things. Not sure what you mean by going online to clear documents - online where? is this a "cloud" printer? try shutting off printer for 20-30 sec then restart it - that may clear docs stuck in it's internal memory. going to need more details if you expect anyone to offer more detailed troubleshooting.

Posted on Dec 10, 2014

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1 Answer

Documents in printer que, but does not print


Hello,

If a print job get hung up in the print que it may stop and not be able to be deleted, this will also block other print jobs from printing. Here is a link to an article that shows how to clear the print que and purge the stuck print jobs so printing can resume. I hope it helps.

http://www.ccl-la.com/blog/index.php/how-to-delete-print-jobs-that-are-stuck-in-your-print-queue/

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If you are using windows operating system than go to Printer and Faxes, Double click on the printer icon. A window with printing document que will appear, click on "Printer" and select "cancel all documents" and then switch off the printer for few minutes. the document que will disappear.

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There has been a pending document in the que. I tried to delete the document but now it states deleting next to the document in the que. Can not print anything.


Open the Print Que and see if it will let you pause the print job. Then close the que and turn the printer off. Open the print que again and see if it will let you delete it. For some reason every now and again a que will hang. This process should reset the que. It will dump everything in printer memory and should release the document to delete the job. In any event pausing the job should release the printer to print other jobs.

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Today i was trying to print a document, but then when it came out of my printer, its not how i wanted it to be printed. So i pressed cancel on the printer itself. When i tried printing the document again,...


You must clear the que.

You should be able to download the print driver. Id try clearing the que first. do the three finger wave if necessary to find the process - terminate it - then reopen the que - see if the document is gone.

Unplug your printer - ower and signal ... go get a soda . when you get back plug the stuff back in ... remember - shut the stuff off first!

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1 Answer

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Solution #1 Have you tried to power off the computer itself? The document is most likely locked in the PC not the printer. Unplug the printer's power, power down the computer, wait a minute or so then restart the computer. Once the machine has loaded check the print queue to verify the document is no longer there, if so you can plug the printer back in and the issue should be resolved.

Solution #2
From the Start menu, select Control Panel. Then follow this path:
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Once at the Print Spooler, right click on it. Select Stop. Leave this window open. Turn off your printer.
At the open Print Spooler window, right click on the Print Spooler, and select Start.
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Switch off or unplug the printer and then delete it. make sure you have administration rights to delete print cue if your under active directory.

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