Question about Cell Phones
I would have to ask if you are able to browse around the phone? Meaning, can you open apps and download things? If so, you would have to reset the phone. In order to reset the phone, go to setting. Under settings tab,go to accounts. Below the accounts section, there would be a subsection that says 'Backup Options'. Here, you should see Cloud and Backup and Rest. Click on backup/reset.Once you get here, you have the 'Personal Info' section. You should see 'Factory Reset' in this area. Now you can press this and have everything erased from the phone.Depending on the circumstances, you can have your phone backed up before you reset so that you still have important info such as contacts or memos. This only applies if the main account on this phone is YOUR email. Sometimes its not the accounts. Its the e-mails themselves. To fix this area, go to settings once again. This times, go to accounts. You should see e-mail. Click on this one. You should now be able to view the entire list of e-mails linked to the phone. Whichever e-mail accounts that you don't want, click on them and you should see 'Remove Account' at the bottom right next to 'Sync Now'. They should be able to be erased as long as they are not linked to the account that you have set up your galaxy around. Hope this helps.
Posted on Dec 10, 2014
Testimonial: "Hi ive tried deleting the gmail address but I wont delete I cant get onto my email address just the one tht obviously someone else hs=as set up I can not download with my account on email do u know another way to delete this gmail"
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Posted on Jan 02, 2017
Cris here to help you,
By resetting Samsung Galaxy, while phone is turned off,
press and hold volume up, home key simultaneously then power the phone occationally,a loader comes out and choose wipe or full reset option then the phone automatically restart. Now everything is reset to it's original default settings.
Thank you for choosing FixYa...
Posted on Oct 01, 2011
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