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My dyson dc14 animal is stuck extended and won't

My dyson dc14 animal is stuck extended and won't go back in:-( Every time I do the hoovering the pipe comes out. Please help

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  • 6 Answers

If it's like mine.... the extend metal tube can only come out when the recept tube is clicked and attached.
hope it helps

Posted on Dec 10, 2014

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

  • 61 Answers

SOURCE: Dyson Animal DC14 brush will not rotate. Removed

If this model takes a clutch then it is stripped and needs to be replaced.

Posted on Apr 15, 2009

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

  • 2 Answers

SOURCE: why does my Dyson animal

I can't probably help you but I can tell you what Dyson told me. I have this same vacuum and it just started making that same noise. When I called their rep they had me take off the bottom plastic piece (comes off real easy by taking a coin and turning the three circles). Check to make sure the belt isn't broke. Then, they had me pull toward me the roller brush and turn it to get it seperated from the belt. Then, take off the belt. On mine, the spindle was full of dog hair clogging it. I took twizers and narrow pliers and pulled everything off. Then put it back together. It worked fine for the next few times I vacuumed then it started again. So, I did the same thing again and found this spindle covered with the hair again. Cleaned it, put it back together and it worked again. Today, while vacuuming I picked up a piece of string and that noised started again. Turned it over and saw that string on that spindle. Took it off, cleaned it and it worked again then started the screeching again. So, tomorrow I am calling a vacuum repair place. IF you have the same vacuum (which you do) it should still be under warranty. Dyson told me I would have nothing to pay unless I abused the vacuum which I did not. Hopefully I am not without it very long...I have two golden retrievers who do shed alot.

Posted on Nov 27, 2010

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My dyson makes a terrible noise


Hi Diana,

I'm sorry to hear you're having difficulties with your DC14. The easiest way to identify the cause of the issue is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

Following these steps should allow you to resolve the issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Kind regards,

Jack
Dyson Online Customer Support

Nov 30, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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My dyson 14 won't stand back in upright position - the mechanism seems to be catching somewhere but I can't see where. I


Hi there,

I'm sorry to hear you're having difficulties with your DC14 Animal. From what you've described, it sounds as if the valve carriage may be misaligned. This is easy to correct - please follow the steps shown in the video linked below:

http://www.dyson.com/support/help.asp?article=1376&product=DC14-ANIMAL_US


This should resolve your issue, and allow the cleaner to stand upright as normal. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 06, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Hi My hoover keeps cutting out and then wont switch back on, I have just left it for over a month and it has started working again only to do the same, I have taken it apart and cleaned it as much as i...


Hi there,

Sorry to hear you're having difficulties with your DC14. Like most Dyson cleaners, your DC14 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage, or because the filters need a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.co.uk/support/help.asp?article=626&product=DC14-ANIMAL


The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water at least once every 3-6 months. Always ensure it's totally dry before replacing it.

http://www.dyson.co.uk/support/help.asp?article=1942&product=DC14-ANIMAL


Hopefully this should resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Aug 16, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do you release the wand when it is extended?


Hi there,

For information on removing and replacing the wand on your DC14, you might find it helpful to refer to the user guide supplied with your cleaner. In case you don't have it to hand, here's an online copy:

http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

You can also see further information on using the hose, wand and dusting tools in the Support section of our website:

http://www.dyson.com/support/help.asp?article=527&product=DC14-ANIMAL_US

If you have any more questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON.

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The belt on my Dyson DC14 will not turn. How much will you charge to change the belt.


Hi there,

Sorry to hear you're experiencing a problem with your Dyson. If your DC14 doesn't have a Brush Control option, you should be able to replace the belt yourself - you can find out how to do this here:

http://www.dyson.co.uk/support/help.asp?article=635&product=DC14-SY-STD

If your DC14 has a Brush Control, try checking for and removing anything blocking the brush bar. You can find out how to do this here:

http://www.dyson.co.uk/support/help.asp?article=668&product=DC14-ANIMAL

If you require further assistance, please get in touch with us free, on 08002980298, or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Feb 26, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC14 doesn't pick up much of anything.


Hi its Darran at Dyson.

I am surprised to hear you are having difficulties with your Dyson.

If you have already completed the full blockage procedure and washed the pre filter, it may be worthing checking the internal hose on the base of the machine.

Lie the machine on its side and you should see a small corrigated pipe. Twist this a quarter turn clockwise and then try the machine again. You may find that this hose twisted pulling the cleaner head up very slightly preventing it from contacting with your surfaces correctly.

If this still does not solve the issue, your machine is still covered by warranty so call our Helpline on 1866MYDYSON so we can help you further.

Kind regards
Darran
Dyson Customer Service

Feb 11, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

The Dyson DC14 Vacuum cleaner is coming on - the fuse is ok


Hi its Darran at Dyson.

So that we can help identify the issue you are having with your Dyson vacuum cleaner, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Jan 29, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

When I turn on mt dyson is sounds normal. once I


With the DC14 in its upright position, and looking from the back, there is an access hatch just to the right and bottom of the dust canister. Remove this and check for any obstruction. With the hatch still removed, tilt the handle back (as if vacuuming a floor), and you should spot that the mechanism in to which the access hatch fits changes over from one hole to another. This is how suction is transfreered from the telescopic arm to the brush bar when the unit is taken out of the upright position.
With the handle tilted back, the hole you can see is one end of a flexible pipe that leads to the brush bar. Check for any blockage and/or foriegn objects. If there is no obvious problem, you'll need to check the other end of the pipe. You can do this by removing the toe plate on the bottom of the brush bar area. The plate is held by 3 or 4 half turn fasterners - a 5 pence piece is ideal for undoing these.

If still no joy, the only other thing it might be is that the brush bar isnt spinning - this isnt actually lack of suction, but without brush rotation any upright hoover is far less effieicnt at picking up bits from the floor. Brushes not spinning on a DC14 is quiet a difficult thing to fix on a DC14 as there are two separate rubber belts, one of which is hidden under a plastic cover. There is also a clutch mechanism between the belts that can cause problems some times.

Oct 09, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

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