Question about Vacuums
My dyson dc14 animal is stuck extended and won't go back in:-( Every time I do the hoovering the pipe comes out. Please help
If it's like mine.... the extend metal tube can only come out when the recept tube is clicked and attached.
hope it helps
Posted on Dec 10, 2014
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Posted on Jan 02, 2017
Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.
What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.
Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.
Hope this helps!
Posted on Oct 28, 2008
SOURCE: Dyson DC14 Brush Bar won't turn
You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.
Posted on Oct 10, 2009
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
SOURCE: why does my Dyson animal
I can't probably help you but I can tell you what Dyson told me. I have this same vacuum and it just started making that same noise. When I called their rep they had me take off the bottom plastic piece (comes off real easy by taking a coin and turning the three circles). Check to make sure the belt isn't broke. Then, they had me pull toward me the roller brush and turn it to get it seperated from the belt. Then, take off the belt. On mine, the spindle was full of dog hair clogging it. I took twizers and narrow pliers and pulled everything off. Then put it back together. It worked fine for the next few times I vacuumed then it started again. So, I did the same thing again and found this spindle covered with the hair again. Cleaned it, put it back together and it worked again. Today, while vacuuming I picked up a piece of string and that noised started again. Turned it over and saw that string on that spindle. Took it off, cleaned it and it worked again then started the screeching again. So, tomorrow I am calling a vacuum repair place. IF you have the same vacuum (which you do) it should still be under warranty. Dyson told me I would have nothing to pay unless I abused the vacuum which I did not. Hopefully I am not without it very long...I have two golden retrievers who do shed alot.
Posted on Nov 27, 2010
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