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who is your account with? most times if you haven't used your account for some time it can be disabled, you would have to contact your account holder to have it re-enabled. there is the possibility your account was hacked and disabled by the hacker, some accounts are permanently erased after being disabled. contact your account holder, they will have the answers you are looking for.
have you called or emailed the stamp and go/ cardz & ask them about the order?
if you have then go to the paypal site on the home page
sign in & then under account look for the word overview then across from it to the right you'll see the word resolution center just click on it & you can start a dispute about the problem & just follow the prompts
MACHINE DRUM UNIT, IMAGE BELT, AND TONER UNIT NEED TO BE REMOVED AND CHECKED AND CLEANED IF THEY LOOK GOOD THERE MIGHT BE A PIECE OF PAPER BLOCKING THE LASER SITE AREA INSIDE THE MACHINE IF ALL IS GOOD, CHECK THE FUSER FOR WOREN HOT ROLLER ,DIRT OR PAPER WILL BLOCK THE IMAGE TH THE PAPER