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I'm sorry to bother you but I just got my new Insignia 39 in TV and I can't find the user guide. The model # is NS39D31ONA15. I'm not very computer savy so I don't know where to go to find it. If it's not too much trouble I'd sure appreciate your help. Thank you.

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I don't think Insignia knows anything about customer service. I just went to their website (user blog) and everyone has the same issue about the availability of their online user guides. Your particular TV has no link to the manual. I recommend contacting Insignia:

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The device is expected to have been acquired with a compartible remote control. However, a universal remote control is capable of powering the new TV only acquirable separatly at retail. Once acquired, the remote user guide provided the step by step instrucntions on acquiring transmittion signal from the new TV or very additional devices, sometime capable of being powered by once universal remote control.

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