Question about Panasonic Kx-tga641m/kx-tga641 Cordless Handset Phone/kx-tg6431m

1 Answer

My land lines are working but all my handsets say check tel dial tone or response. Batteries are good according to tester. Anything I can do??

We were away for a couple of days when we came home the answering machine was frozen (booted up after it was unplugged from the wall) but all 3 phones said check tel line. I plugged in land lines and they all work fine...what's up?

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has achieved Level 3.

  • Master
  • 755 Answers

Ck the red and green wire that goes to the system those 2 make the phones work just do the main main phone first , , it does not sound like the phones are broke you are not getting a dial tone due to no connection to the line itself

Posted on Dec 10, 2014

Testimonial: "thanks Joe that is exactly what was wrong."


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Our cordless phone says check tel line we have unplugged and plugged back in nothing called phone company they said everything was fine still our phone isnt working

You probably have a telephone wiring problem inside your home or your cordless telephone base has failed. I like to use an old corded phone for diagnostics. If you have other phones connected to the same phone line, make sure that all handsets are in standby/on hook.

First, try a different RJ-11 cable between the jack and the base. (Note: I have seen someone use a handset cord here. It doesn't work so make sure that the correct cable is in use.) If the "check tel line" message persists, connect the test phone to the jack with the RJ-11 cable. Do you hear a dial tone? If you do, then the cordless phone base has malfunctioned. If it is under warranty, contact the manufacturer. Otherwise, replace the phone.

If neither phone gets a dial tone, check if the test phone hears a dial tone at another jack on the same line, if you have one. If you have a dial tone here, then you know that the wires in the first jack or between the service box and the jack have a problem. Check the jack. There are two types of jacks: keystone and screw connections. Look for any loose conductors. For a keystone jack, you will need a punch-down tool, available at most hardware stores in the wiring section. Do not strip the wire; just push it back into the correct spot in the keystone. For screw-type jacks, strip the wire and secure it under the correct screw. See for the pattern.

Find your service box. Check if any wires are dangling. I had a service upgrade where the wiring for one jack was left loose behind the siding. Once that wire was connected to the new box, all of the jacks worked. Even though the telephone company said that the service was good, try your test phone if there is an RJ-11 jack in the service box. If you do not have a dial tone, get your phone company to send a technician. The outside wiring needs to be repaired. (Most companies should repair this for free. However, some companies are trying to get more people switched to other service types.)

Do you have a DSL line? If so, where is the DSL filter? If your filter is inside, you may need to replace it. If it is part of the service box, your telephone company technician should fix it for you.

If your phone line has a dial tone at the service box and the problem isn't in the jack, then you may want to hire a professional to fix a wiring problem in the wall. Most telephone companies will provide a technician to do this for a fee.

I hope this helps.

Cindy Wells
(I have had mice damage copper wire leading to a phone line outage. Other external wiring problems were due to contractors digging too close to the phone line. With a fiber-optic service, when the modem in the service box failed, the phone lost the line and dial tone.)

Sep 16, 2017 | Lands Phones

1 Answer

Getting check tel line message on base unit. Checked all the plugs on handsets, but still get message.

It could be one or more of these:
- the cord that goes from the base unit to the phone company wall jack is faulty
- the cord that goes from the base unit to the phone company wall jack is not connected or is not plugged in to the base unit jack labelled 'line'
- the wall jack is not active (ie; does not have phone company dial tone)

Sep 04, 2017 | Lands Phones

1 Answer

All phones are plugged in and operating but i get a busy signal on all in talk mode

I assumed when you say all phones are operating means there's power and are charging.
1. There could be some phones that are loading the Tel line. Disconnect all phones and plug it one by one while checking the dial tone. If all phones gives busy tone, there coulb be a problem in the Trunk line or the Tel Company line.
2. There could be a short or resistance in the line. Check the connection in junction box between your house and the Tel Company cable.
3. If you have an analog Tel set, you can check the dial tone directly from Tel Company cable that comes in to your house.

I hope this helps.
Best Regards.

Sep 01, 2015 | Panasonic KX-TGEA20 Additional Digital...

1 Answer

No line displayed on handset. No dialling tone. Unable to make or receive calls.

At the cost of asking the obvious, please check phone line connection to the wall and the phone. Sometimes a minor disconnect can lose you dialing tone. If the phone company says line is good, try other phone jacks to see if you get dial tone.

Oct 21, 2014 | Lands Phones

1 Answer

How do i get dial tone on fax machine

first, as a tech, i would make sure your phone jack works, then also make sure the line is plugged into the "line" jack on rear of fax. if those two steps are verified beyond a doubt, press your "hook" button and listen for dail tone. if none, pick up handset and listen. if you get tone on handset, then your speaker is disconnected. if you don't get a tone either way, then chances are you have a bad "NCU" board.

good luck,

Oct 19, 2011 | Brother MFC-8220 Fax

2 Answers

Panasonic KX-T7433

These phones are digital proprietary telephones which means that they only work on panasonic telephone systems and not on normal analog lines. If you have a panasonic system the correct way is to plug the line into the " To Main Unit ", the handset into " Handset/Headset" and a normal analog phone into " To Tel ". If the wiring on the line jack was not done digitally the phone will also not work

Feb 16, 2010 | Panasonic KX-T7736 Corded Phone (KXT7736)

1 Answer

Phone line is working but can't get a dial tone. Tryed the hook button, no tone.Unable to turn fax off with pushing the button.Only way to turn it off, is to unplug it.How do I reset the machine?

the first thing you should check is the socket you have put the fax line into at the back there is usually two sockets one says line and one tel..make sure you have it in teh line socket as this is for the fax line in... teh tel socket is usually to connect a phone handset to.. if this works let me know.. good luck A

Jun 29, 2009 | Brother Office Equipment & Supplies

1 Answer

I cannot call out on my KX-TG9331T. Coming in calls ring busy

Try switching batteries with one of your other handsets known to be in good working order or replace the batteries in the handset with the problem with new ones

Apr 20, 2017 | Panasonic KX-TG1033S Cordless Phone

2 Answers

Need to change phone back to tone dialing

Here's what the manual says: Changing the Dial Mode (Tone or Pulse Dialing) (HS1 only) Your phone can communicate with the telephone network in two different ways: tone dialing or pulse dialing. These days, most phone networks use a method called tone dialing, so your phone comes programmed for tone dialing. If your phone company uses pulse dialing, you need to change your phone's dial mode. If you don't get a dial tone or can't connect to the telephone network, follow the steps below to modify your phone?s settings: With the phone in standby, press and hold [cid/menu]. Press [vol/ / ] to move the pointer to select DIAL. Press [select/channel] to set the phone to pulse dialing. Press [end]. Return the handset to the base. The handset communicates the new setting to the base, and the base activates the setting on any other handsets. Hope this helps out. K

Jun 05, 2009 | Uniden 2.4 GHz Cordless Phone System

Not finding what you are looking for?
Panasonic Kx-tga641m/kx-tga641 Cordless Handset Phone/kx-tg6431m Logo

148 people viewed this question

Ask a Question

Usually answered in minutes!

Top Panasonic Lands Phones Experts


Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 2 Expert

85 Answers

Are you a Panasonic Lands Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides