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Ebay :aimino2007, I returned an item and I requested an exchange when I returned it however I received an email today requesting a resolution. Regards Erica

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Did they give you a rgm when you returned it , if so , contact the seller and ask them if they recieved the item , alway get tracking when return so to cover yourself ,that is normal the want to reslove this so contact them and ask if they are sending a new on ,

Posted on Dec 10, 2014

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Never got my order it has been a month is coming from England now is taken off the site


EBAY-Money Back Guarantee
Here's how it works:
EBAY Money Back Guarantee covers your purchase price plus original postage for virtually all items on eBay.com.au. we guarantee you'll get the item you ordered or your money back.
    1)Open a request: let the seller know you haven't received the item. Select "open a request"
    2)Not resolved? If you're waiting for a response, you can check the status of your request. If you're not happy with the sellers resolution after three business days of opening your request.
    3)We'll get your money back fast: You'll get an answer back within 2 days, and if your request qualifies, we'll send you a refund.
Customer Service

Amazon Contact Number
0011 1 206-266-2992

Nov 21, 2015 | Amazon Kindle Paperwhite special offers

2 Answers

Do I have to pay to return a parcel


No you don't. Returns are free.

How to Exchange or Return your Order

To exchange your order or return for a refund, please follow these simple steps:

1
Contact our Style & Care team:

1 866 440 7948
styleandcare@shoeme.ca
2
Let us know if you would like to make an Exchange or Return.

3
Our agents will process your request and issue your Return Waybill and Return Slip. If it's an exchange, our agent wil re-order your product.

4
Complete the Return Slip by filling in the order number, item name and reason for return. Include the completed form with your shipment.

5
Place return item(s) in original shoebox.

Your item(s) and the original shoebox must be undamaged to qualify for a return.

6
Place shoebox in original or new shipping carton. Attach the Return Waybill label to the outside of the shipping carton.

7
Ship your return back to us.

Refer to the email you received from SHOEme which contains the Return Waybill and follow the instructions.

8
Provided your return meets our requirements, our Returns Team will then ensure that your refund or exchange is processed as soon as possible.

You will? be? notified vie email once we ?complete your return.? R?eturns are processed within 4 business days? from us receiving them.

9
Please allow an extra 3-10 days for the refund to appear on your credit card or PayPal.

Oct 03, 2015 | Minnetonka 3902 Pile Hardsole Pile Lined...

2 Answers

ITEM NOT RECEIVED


Go to the contact page on eBay and file a Resolution request. You can find the Resolution Center under Customer Support at the bottom of the eBay page. eBay is very good at helping buyers resolve problems with their vendors.
Please give me an update on your problem. Thanks.

Jul 02, 2014 | eBay Auctions

1 Answer

On 7/15 I sold a Jamb Saw (140573620880 to bider fishingfishpoo (Mike Randall) .After the sale he stated that he would like to get the saw ASP.I returned the message 7/15 from ebay stating that as soon as...


Send the customer an email from your ebay account and save a copy for yourself. Tell him that the payment he sent did not go into the right paypal account. Ask him to cancel this payment so that paypal refunds his money. Tell him that you will send an invoice to him from paypal with a request for payment. Ask him not to re-send his payment until he receives that invoice request from your account. Then go into your paypal account and click on the request money link. Choose the option to send an invoice and enter the information for your EBAY account if you have not already done so. Then send an invoice to that person requesting payment with a note that says the same thing in your email from EABY - tell him to cancel the other payment because it went to the wrong account and ask him to use this account instead. Tell him you have already waited two days and that he only has 1 -2 days more to pay for this item or you send a bidding strike for non payment.

Jul 17, 2011 | eBay Auctions

1 Answer

We paid through Paypal for a vacation property (VRBO) on Febuary 23, 2011 to Adam Cobb in the amont of $1904.00. This included a $200 security deposit which was to be returned upon our departure (April...


Hello,

The following step outline will go over the normal PayPal process which begins with attempting contact at a seller and then filing a dispute.

To request a refund, send the seller an email. Ask the seller to click Issue a refund beside your payment details. You can request a refund up to 60 days after you pay for your item.

Here's how to find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click History.
  3. Click Details next to the transaction you want a refund for.
  4. Use the contact information to send the seller an email.
If the seller won't refund your money, you have 45 days from the date you paid for your item to file a dispute.

Filing a dispute
Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Select Item dispute, then click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue, then follow the instructions.
If you purchased your item on eBay, go to eBay's Resolution Center to open your dispute. Go to eBay and click Resolution Center at the bottom of any page

If your dispute is not resolved or escalated to a claim within 20 days it will be closed


Escalating your dispute to a claim

If you can't resolve your dispute with your seller, we can help. Just escalate your dispute to a claim and ask us to look into the transaction. We'll review your case and decide whether you're eligible for a refund. We can usually decide if you're eligible for a refund within 30 days.

Here's how to escalate a dispute to a claim:

1. Log in to your PayPal account.
2. Click Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim, then follow the instructions.
5. Click Escalate to a claim.

To check the status of your claim, log in to your account and go to the Resolution Center.

To learn more about our dispute process, look for the How to Dispute a Transaction tutorial in the Resolution Center.

Regards,
G33k

May 26, 2011 | PayPal Accounts

2 Answers

I have just received an email from ebay saying there is something wrong with a pair of crocks I bought. The transaction number is13889744. I would like to get my money back Regards Angela Geaney


hello Angela

send an email to ebay seller and send same email to paypal requesting that your money be refunded.

you have to sign into www.paypal.com (click on RESOLUTION CENTRE and then DISPUTE A TRANSACTION.

also send the same email content to www.ebay.com

once you send them emails with proof of issue from ebay about purchase, then your money will be refunded within 10-12 days or more.

please send me 4 thumbs up for this help so i can maintain my services

all the best Angela !

Dec 02, 2010 | PayPal Computers & Internet

1 Answer

I have bought a Silver Cross twin dolls buggy, it was delivered, I was not in. Been to collect from Fedex and they have returned it. I have paid £29.99 for this toy and I can't find anyone to help. ...


HI there!
I just hope that it's not yet past 45 days since you paid for it.If not, you can file the item not receive case on eBay and here's how;

Here's how you can open an item not received case from My eBay:

1. Please sign in to your account and then please click the My eBay tab located on the upper right side of the page.
2. Then please click the Account tab and inside the Account Summary page please click the Resolution Center link on the left side.
3. Inside the Resolution Center Page, please click "I've not received my item" and please click continue.
4. You will need to enter the item number and please follow the next steps.


To open an Item Not Received (INR) claim through the "Contact Us" options:

1. Click the eBay Buyer Protection header or the "Contact Us" link displayed on the home page.
2. If you click "Item Not Received", the following page will review a list of your recently purchased items. Choose the item(s) that you need help with and click Continue.
3. eBay will ask if you've tried contacting the seller yet. If you choose "Yes", you will be prompted to open a claim online or call us.

If it's already past 45 days, you can no longer file a case on eBay but you can file it from IC3, well I guess that won't be much of help.
http://www.ic3.gov/default.aspx
You can also check with the seller if they purchased tracking, if there is and you still haven't received it you need to contact the carrier and it could be lost in transition. If there's an insurance you can file a claim with the carrier.
Here's how you can request for the contact information of the seller:

1. Click the "Advanced Search" link at the top of most eBay pages.
2. Click the "Find Contact Information" link under "Members."
3. Enter the member's user ID (the user id of the seller) and item number.
4. Click the "Search" button.

Then you will get an email with the name and phone number of the seller. You can also use this to report to police if you feel that you need to sue the seller for not completing the binding contract.

Hope this helps! Have a great day!





Oct 08, 2010 | eBay Auctions

1 Answer

I need contact information for z cover, it is nowhere to be found on their website


To return an item
  • Fill up our Return request form. You can download it here.
  • E-mail the form to our customer care department to obtain a Return Merchandise Authorization (RMA) number.  This RMA number must be requested within 30 days of receiving the order.
e-mail: customercare@zcover.com
  • Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice.  The RMA number must appear on the outside of the package or the package will be refused.
  • Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.
Customer Care
#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA
  • No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
  • All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
  • For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.
The link to this information is: http://www.zcover.com/store/catalog/return.php

Apr 13, 2009 | Lands Phones

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