Question about Dyson DC-O7 Bagless Upright Cyclonic Vacuum
While hoovering when I stand the hoover upright to use tools, the brush bar leaves a large amount of dust on flooring. How do I fix this problem?
Hi Tracy, it's Jack at Dyson.
If dust is coming back out of your DC07's cleaner head, this suggests that the machine may have a blockage. It's also worth checking that the internal hose isn't damaged, and removing any threads or hair from around the brush bar.
The easiest way to check for and clear any blockages is to follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/loss-of-performance
If you haven't washed both parts of the pre-filter recently, it's also a good idea to do this. In normal use this should be done at least once every 3-6 months using cold water without detergent. Make sure both parts of the filter are completely dry before replacing them - this may take at least 12 hours.
This should resolve things, but if you have any further issues after giving these steps a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so our experts can provide further assistance.
Posted on Dec 09, 2014
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Posted on Jan 02, 2017
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There are a couple of reasons that the brush bar will not spin on a Dyson DC07.
1. The carpet / hard floor selector is set to hard floors.
2. There is material wound around the brush to the point that it is jammed.
3. The brush roller bearings are full of dust and **** so they have siezed up.
4. One of your belts has snapped (there are 2)
5. The clutch is faulty.
Now to describe how to check each of these is a full essay so I have made a video instead. I have gone through each of these except maybe point 1 because it is self expainatory.
Have a look at the video and if it is helpful then please leave me a thumbs up, a comment or a testimonial.
If you find out that you need parts have a look at Nelson Vacuums or VacuumSpot.
Hope this is helpful!
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