Question about Dyson DC-O7 Bagless Upright Cyclonic Vacuum

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Dyson DC07 leaves large dust marks on floor while upright

While hoovering when I stand the hoover upright to use tools, the brush bar leaves a large amount of dust on flooring. How do I fix this problem?

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Hi Tracy, it's Jack at Dyson.

If dust is coming back out of your DC07's cleaner head, this suggests that the machine may have a blockage. It's also worth checking that the internal hose isn't damaged, and removing any threads or hair from around the brush bar.

The easiest way to check for and clear any blockages is to follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc07/dc07-standard/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/loss-of-performance

If you haven't washed both parts of the pre-filter recently, it's also a good idea to do this. In normal use this should be done at least once every 3-6 months using cold water without detergent. Make sure both parts of the filter are completely dry before replacing them - this may take at least 12 hours.

This should resolve things, but if you have any further issues after giving these steps a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so our experts can provide further assistance.

Posted on Dec 09, 2014

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1 Answer

Make brushes turn - band is intact but not turning the brushes


Hi there, it's Jack at Dyson.

Are you able to confirm whether your DC07 includes the brush control feature or not? The brush control would be a round dial on the cleaner head which allows you to turn off the brush bar when cleaning hard floors or delicate rugs.
make-brushes-turn-band-intact-but-not-lwqyc41qlbnwv0kthpkl2aqr-3-0.jpg

If your DC07 does include brush control, make sure that when the vacuum cleaner is turned on and reclined, the brush control is set to 'Carpets'. The brush bar will never rotate when the brush control is set to 'Hard floors', or when the machine is standing in the upright position.

If you're confident your machine is already set correctly but the brush bar is still not rotating, or if your DC07 is a version which doesn't include the brush control feature, we'd appreciate the opportunity to provide further assistance.

I'd encourage you to give the Dyson Customer Helpline a call when you have your DC07 easily to hand so we can take you though some simple troubleshooting checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 03, 2015 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Cleaner not picking up


Hi Barbara, it's Jack at Dyson.

I'm sorry to hear the brush bar in your machine isn't rotating. Please make sure that the brush control on the cleaner head is set to 'Carpets' rather than 'Hard floors', as the brush bar will not rotate when the machine is set to the Hard floors position.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure it's reclined into the normal vacuuming position before testing it. You might find our online Support guide useful when troubleshooting:

http://www.dyson.com/support/dc07/dc07-animalus/diagnosis-root-menu/flo-dc07-gen-i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/redirect-to-flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on/flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on

If you're still concerned about your machine after you've given this a try, please get in touch with us directly so our experts can provide some further advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 17, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Beater brush stopped moving


First. Looking from the rear of the hoover forward, right side on main unit there is a large knob with signs, turn clockwise or anti clockwise.

If there is still no motion, check drive band is intact.

You can have a service man call from dyson £60.00 or there abouts, I believe this service includes all parts and labour.

May 24, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

The brush stoped rotating


Hi there,
There are a couple of reasons that the brush bar will not spin on a Dyson DC07.
1. The carpet / hard floor selector is set to hard floors.
2. There is material wound around the brush to the point that it is jammed.
3. The brush roller bearings are full of dust and **** so they have siezed up.
4. One of your
belts has snapped (there are 2)
5. The clutch is faulty.
Now to describe how to check each of these is a full essay so I have made a video instead. I have gone through each of these except maybe point 1 because it is self expainatory.
Have a look at the video and if it is helpful then please leave me a thumbs up, a comment or a testimonial.
If you find out that you need parts have a look at
Nelson Vacuums or VacuumSpot.
Hope this is helpful!

How do I check the clutch or brush roller of my Dyson DC07?. (video)

Jan 02, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Hi my dc07 has lost suction on the roller, but not on the hose there are no blockages cyclone still strong any ideas thanks


Are the brushes in the base of the vacuum spinning? You wont get much suction from the base of the hoover if the brush bar isn't working?

Lie the vacuum on it's side and turn it on. If the brushes aren't spinning then your belt has either come off or broken. I suspect this is the cause of your problem.

Nov 04, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

DC07 Animal Bagless Upright Cyclonic Vacuum: Brushbar will not spin...


Hi there,
There are a couple of reasons that the brush bar will not spin on a Dyson DC07.
1. The carpet / hard floor selector is set to hard floors.
2. There is material wound around the brush to the point that it is jammed.
3. The brush roller bearings are full of dust and **** so they have siezed up.
4. One of your belts has snapped (there are 2)
5. The clutch is faulty.
Now to describe how to check each of these is a full essay so I have made a video instead. I have gone through each of these except maybe point 1 because it is self expainatory.
Have a look at the video and if it is helpful then please leave me a thumbs up, a comment or a testimonial.
If you find out that you need parts have a look at Nelson Vacuums or VacuumSpot.
Hope this is helpful!
Happy Vacuuming :)

May 16, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Placing the handle of my Dyson DC07 into its upright and locked position causes the beater bar to stop turning. It will not start turning until the handle is first lowered to the working position and the...


Hi its Darran at Dyson.

The brush control is designed to switch the brush bar off automatically when you stand the machine back into the upright position. It is designed this way to protect any delicate floor surfaces when you have the machine switched on and upright and when you are using the hose.

If the brush control should be in the centre position and move forward to the "on" position when you release the head. If it is not doing this, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Feb 22, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Hoover makes terrible screaching sound when using upright.


It's most likely the bushings/bearings in the beater bar (roller). The beater bar cover is fairly easy to remove -- take it off and investigate. Could be that the roller only needs lubricating on the ends. Also, check the belt to see if it's intact or damaged.

Clean area thoroughly.

If this is not the problem, please, let me know.

Charlie

Aug 26, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

The brushes move freely by hand but wont spin


It could be the clutch that causing your problems. What you should do is take it to a repair shop and have it looked at and see if that's the problem.

Aug 23, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My vacuum doesn't **** at all...


Hi umanski... release the hoover as though you were to use it normally... please turn the hoover upside down.. it should be lying flat to the floor now.... being careful that you dont have your fingers or anything else in the way... switch the hoover on.... is the brush roller spinning?

If not it is your brush belt has gone and needs replacing, which is fairly straightforward. Expect to pay approx £4-7 for genuine dyson belts (2).. though you can get generic copies for about £2.

Does this solve your prob, if not let me know.

regards Faggly

Mar 22, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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