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Posted on Jan 02, 2017
I was told this was a problem with the O rings on the machine (you need to keep these clean or replace them (if necessary) to keep the milk container working properly).
I did this and still had the same problem. Turns out the top on the milk container needed to be replaced. It's $20 from Delonghi but at the time of this writing is out of stock (I have waited three seeks so far and Delonghi is supposed to be escalating my request).
I finally got frustrated with the whole thing and completely disassembled the milk container top (there are a total of 5 screws and you need to remove the froth control slider to get to one of them) and gave everything a good cleaning. Pay attention to the small orifice on the inside of the chrome tube that the milk comes out of. Using a dental gum cleaning brush or similar sized brush and some hot soapy water should get the dried milk residue out. Inside the top is also a rubber piece that the froth regulator inserts into. Reomve this rubber piece and clean thoroughly. Make sure and clean all other areas inside the top with hot soapy water. Make sure to look the top over well as you disassemble to be sure note all component positions for reassembly. Make sure when reassembling that the cleaning button and its spring are reassembled correctly. The small red O ring on the end of the cleaning button's rod should be cleaned well and the small tube into which it inserts should be free of any milk residue. One last item to check is the rubber bushing that rubber milk uptake tube inserts into is clean and making a good seal. Note that this bushing should make a good seal on both sides (the side the rubber uptake insrts into and the side the upper side of the top inserts into. Make sure all parts are reassembled correctly. In general if you clean and rejuvinate all areas that need to make a tight seal you should get good results. I have no experience here but it would be my observation that even with a good thorough cleaning job the results may not last a real long time as it seems that parts in the top show wear after about a year and a half of daily use. In my oppinion the purchase of a new $20 top makes sense, but if you can get one or don't want to wait you can spend the 30 minutes to do the above cleaning. Because of apparent backorder issues at Delonghi this may also be a good idea to buy upfront. Make sure to include the 5 O rings in the order ($1 each) to avoid paying two shipping fees. I have found one of the O rings at Lowe but was unable to find a few of the sizes (smaller than Lowes sells).
Posted on Aug 30, 2009
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First make sure you have the tube seated all the way in, the one inside the milk jug. I had assisted with the same problem before and the owner did not put the tube back in after cleaning the milk container. Next add a little Petrol-Gel Food Grade Sanitary Lubricant to the O-Rings, should have two (a small black one and an orange one) on the machine that the milk container connects to. This will assist in creating a better seal. If either are missing then you found the issue. The O-Rings are critical to any pressure system, so keep them clean and lubricated. You can get Petrol-Gel at a restaurant wholesaler or Amazon.
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