Question about Copystar CS-2550 All-In-One Printer

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When making photocopies, the automatic top paper feeder is grabbing more than one page at a time. How do we fix it?

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Your PAPER FEEDER,, (NOT the Automatic DOCUMENT Feeder (ADF)) is probably not at fault. I learned from XEROX, to train customers to simply FAN THE STACK , TWICE, then load the PAPER FEEDER. In manufacture, often CRIMP CUT paper sheets get "WELDED" together. FANNING separates these "welds" in the stack, allowing sheets to slide SEPARATELY...

Posted on Dec 09, 2014

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Clean all the rollers in the ADF with a damp lint free cloth. Depending on wear, they may need to be changed, but try cleaning first. Where the paper stack rests there will be either a pad or roller, make sure it is clean too.

Posted on Dec 09, 2014

Testimonial: "I cleaned the rollers as indicated above, but in the stack of 7 pages, it grabbed the last 2 pages at once."

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Replacing the feed rollers AND the resistance pad beneath them is the only lasting answer. there is a spring that maintains pressure to stop the next sheet from feeding. All these things are wear items. cleaning will last for a short while (should be done often) and can't overcome real wear as opposed to dirt or film buildup. If you need part numbers let me know.

Posted on Dec 23, 2014

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