Question about Dyson DC23 Animal Vacuum

1 Answer

Machine shut off when suction release button was accidentally pushed. Now it won't come back on! What should I do?

Checking electrical connection. Closing suction release button.

Posted by on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. DC23 has a suction relief trigger underneath the hand grip of the wand handle, but this isn't connected to the vacuum's electrical components and shouldn't cause the vacuum to cut out in use.

However like most Dyson vacuums, DC23 is engineered to shut off for protection if it starts to overheat. This may occur if the machine is used when blocked, or if the filter is overdue for a wash. It should reset automatically after it's had around 2 hours to cool down, but to prevent it from happening again please follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

In normal use, we recommend washing the lifetime pre-filter at least once every 3 months using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue, but if you'd like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Dec 09, 2014

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

IS IT NORMAL TO VIBRATE LOUDLY WHEN PUSHING RED BUTTON TO RELEASE WATER? I RENTED ONE TODAY. IT PRETTY MUCH IS QUIET TILL I PUSH THE RED BUTTON.


Red button activates the pump, brushes and suction is my guess and pumps can be noisy. You could phone the rental place and ask. As long as it cleans your carpets, all is good.

Feb 17, 2016 | Rug Doctor Wide Track Carpet Cleaning...

1 Answer

My dyson hose sucks good but, when i put handle down, it won't **** but brush does turn


I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine. I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone

Feb 16, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

I have a DC24 dyson and it is not having suction without white button on canister pushed in.


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC24 doesn't seem to be working as well as it should be. The white button you've described is the suction relief valve - this helps protect the motor if the machine is used when blocked.

From what you've described, it does sound like your machine has a blockage - the filters may also need a wash if you haven't done this recently. Some quick troubleshooting checks should help locate the cause of the issue, and we'd appreciate the opportunity to provide further assistance by phone. You can reach our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Nov 19, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My Miele S3141 canister began acting strange this morning. No suction...so I took off the hose and checked for blockage, (nothing). Now I can't get the hose back on the canister. It just slips ar


see this causes and fix it. God bless you
Air filter:
If the vacuum cleaner won't pick up dirt and has no suction the air filter might be clogged. Remove the filter and either clean or replace it as needed.
Exhaust Filter If the vacuum cleaner won't pick up and has no suction the exhaust filter might be clogged. Remove and clean the filter, replace it if its torn or damaged.


Vacuum Hose If the vacuum cleaner won't pick up and has no suction the vacuum hose might be clogged. Remove the hose from the vacuum cleaner, stretch it out straight, shine a bright flashlight in one end and try to see light through it. If no light can be seen, use something to run through the hose and free up the obstruction.
Vacuum Bag If the vacuum cleaner won't pick up and has no suction the vacuum bag might be full. Clean or replace the bag as recommended by the manufacturer.

Dust Cup AssemblyIf the vacuum cleaner won't pick up and has no suction the dust cup assembly might not be installed tightly, or it might be cracked or broken. The dust cup must seal tightly in order to produce the right amount of suction. If it is cracked or broken, replace it. Most glues and adhesives will not successfully seal the crack.
Blower Wheel If the vacuum cleaner won't pick up and there is no suction, the blower wheel might be jammed or broken. Check the blower wheel to be certain it turns freely. If it doesn't, check to see if there is anything rubbing against it. If not, but it's hard to turn, the motor is most likely the problem.
9_28_2012_11_32_31_am.jpeg9_28_2012_11_32_53_am.jpg

Sep 27, 2012 | Vacuums

1 Answer

Model 16n5 has no suction


check the passages for obstructions. (coat hanger works nicely). if the motor is running, you should have suction. if you don't, something is blocking air flow.

Jun 16, 2012 | Bissell 16N5 Upright Vacuum

1 Answer

My Dyson DC16 usually shuts down after about 5 to 10 seconds. However, occasionally it will run for 45 seconds to 1 minute before shutting down. It is left on charge permanently. I have checked the...


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Mar 23, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Fully charged, filters cleaned, vacuum keeps shutting down in and then starts again only to shut off again. the 6 minute time limit is not used up.


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Oct 19, 2010 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Is it possible to remove the suction head off the metal hose?


If it is the wand you want to take out of the head there is a small button that will release it just push the button and try twisting at the same time . If it has not been off before it may take some force as it may be a bit stuck. Good luck
P.S. If this doesn't work write back with the make and model of the machine.

Oct 07, 2010 | Vacuums

1 Answer

Kenmore Powermate power head not working


I've got the same problem. Try checking out the electrical connection where the hose attaches to the canister. The hot male terminal is corroded and the female socket is burned out. Its an unfortunate design flaw that every time you open the vacuum to replace the bag the electrical connection disconnects and reconnects. Not sure if I can find replacement parts for a 10 year old vacuum or if a home-made re-wiring job is in order. Will find out tomorrow.

May 30, 2010 | Kenmore 23612 Progressive PowerMate Bagged...

1 Answer

My miele titan is not turning on when plugged in. i think it might be some sort of clog? but the electric head is working... help!


Wow!, that's not typical of a Miele, especially a new model like the Titan which has been on the market for less than 2 years. If I read this correctly, your power nozzle (electric head) is working, but the main suction motor is not. Thta's usually a sign that the carbon brushes in your suction motor are stuck or too short. Again, not a common problem with Miele. A clog could cause your machine to run hot from reduced airflow and then shut down until it cools, but it would shut the whole machine down, not just the suction motor.
Is your power dial, (located just forward of the main switch and cord retractor buttons) set to minimum? If so, you just might not be getting enough suction. If, after turning the dial to maximum, you still get no suction, then you should definitely take it back to the dealer you bought it from. You have a 7 year motor warranty and a 1 year warranty on all non-wearing components. If you bought your vacuum on the internet then you can go to www.mieleusa.com and search for a local dealer. There is a 'Dealer Locator' link on the left side menu.

May 18, 2010 | Vacuums

Not finding what you are looking for?
Dyson DC23 Animal Vacuum Logo

192 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18389 Answers

Nick Olsen

Level 2 Expert

183 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...