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Can anyone help with my frozen keyboard and mouse on my HP laptop? It 'locked uo while I was running Kaspersky remote vrius check.

I can use the keyboard before windows loads but even going back to 'previous ok mode' in BIOS and reloading windows XP, I have the same problem. I really just want to get some old photos and files back

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  • HP Master
  • 1,915 Answers

If you have another computer that works the easiest solution is to get an external usb drive connection, remove the drive from your old HP and connect to your new computer and transfer that way.

Posted on Dec 10, 2014

  • Andrew Thompson
    Andrew Thompson Dec 11, 2014

    Sounds sensible - thanks

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: keyboard not responding when loading windows xp

Get out the battery and reseat it. and try again

Posted on Sep 20, 2007

neocron
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SOURCE: Acer Aspire 3102WLMi Sempron3200+ no keyboard or mouse activity

from ur update..it seems lik that it's not any soft based errors...it's hardware error..so it's better to hand over that to authorised service expert!!!!dont let anyone repair that!!!it will make ur problem much more bigger!!!!friend!!

Posted on Nov 01, 2007

SOURCE: HP nc6000 windows hangs up during installation

Did you check the memory? Sounds like the memory has went bad. Is it noticing all of the memory? Even if it is noticed it could still be going bad or the slot could be going bad. I have seen this happen. Are you positive that the hard drive is not bad. Did you run any test on the hard drive?

Posted on Jun 06, 2008

CheTzu
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SOURCE: toshiba satellite touchpad & keyboard stopped working

As I understand your keyboard is now working and your usb mouse. But the touchpad does not work.

Have you or someone opened up your laptop recently? If so it is possible the touchpad was not connected properly.

Can you please post the exact name of your laptop. I'll see what else I can figure out for you.

Posted on Oct 03, 2008

  • 2692 Answers

SOURCE: how to install windows xp sp2 on hp 530 laptop

Place cd into drive.Keep pressing enter until the computer reads the cd.Follow the directions on the screen. That is all their is too it. How did you get an HP without an operating system having been installed? thsi is a windows disk, correct? Not a reinstall disk?Should work the same either way.  If it gives yuo an error or doesn;t work please tell us what happened and we will direct you more. Thanks  

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=3375953&submit.y=2&submit.x=7〈=en&cc=us

Posted on Jan 19, 2009

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My cat jump up on my laptop a [compaq presario cq61 model ] while i was emailing and the curser is now frozen, and i do not know how to fix. have plugged in a mouse and this lets me move the curser but...


ur keyboard mouse is locked look where the f1,f2,f3,keys are and find the mouse lock key when u locate it then pressand hold ur FN KEY (usually on bottom left on key board ) and the mouse key to unlock

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The Mouse and Keyboard are frozen and will not work. Pressed unlock mouse button but did not respond. What do I do?


Restart by pressing the Start button and keep pressing until it shuts down. Then restart.

Here is more on this subject:
http://www.computing.net/answers/windows-xp/hp-pavilion-is-frozen/162636.html

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How to unlock the key pad on a dell latitude D600 laptop


Hi. Please do troubleshooting steps below:

1. Check to be sure your "Number Lock" or "Function Lock" keys aren't lit. These can lock out certain parts of your keyboard. If either of these is lit, press them to unlock the locked portion of your keyboard. These can be found at the top right on a laptop and between the number pad and main keys on a desktop keyboard.

2. Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.

3. Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.

4. Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.

Have a good one!


  • Step 2 Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.
  • Step 3 Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.
  • Step 4 Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.

  • Read more: How to Unlock a Dell Keyboard | eHow.com http://www.ehow.com/how_5063232_unlock-dell-keyboard.html#ixzz0uguUk4bZ

    Jul 25, 2010 | Dell Latitude D600 Notebook

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    The keyboard is locked


    Dear Sir,

    plz folow this step to unlock keyboard

    1. Step 1 Check to be sure your "Number Lock" or "Function Lock" keys aren't lit. These can lock out certain parts of your keyboard. If either of these is lit, press them to unlock the locked portion of your keyboard. These can be found at the top right on a laptop and between the number pad and main keys on a desktop keyboard.
    2. Step 2 Save all open programs using your mouse. Use your mouse to restart your computer. This will only work if your computer isn't frozen. If your mouse doesn't move, press the power button on your Dell until the computer turns off. Press it again to restart. If the issue was lack of memory or a locked program, this will unlock your keyboard. Continue to Step 3 if the keyboard is still locked.
    3. Step 3 Shut down your computer using your mouse or power button. Don't restart. Unplug your Dell.
    4. Step 4 Remove the battery if you're using a laptop by turning the laptop over and sliding the battery release latch. Slide the battery out and replace after one minute.
      For desktops, disconnect the keyboard from the desktop. Reconnect after one or two minutes.
    5. Step 5 Reconnect the power adapter or AC cord. Start your computer.
    6. Step 6 If your keyboard is still locked on a Dell desktop, disconnect the keyboard. Restart your computer and reconnect the keyboard after the system boots. Allow your operating system to recognize and reinstall the keyboard.
    Thanks For Your Time,

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