Question about Dyson Vacuums
My vacuum won't switch from flat floor to carpet
Hi Lee, it's Jack at Dyson.
DC24's cleaner head is engineered to adjust automatically when you move from one floor surface to another - there are no fiddly height adjustment dials or levers to adjust. When cleaning hard floors or delicate rugs, you can also use the silver brush control switch (next to the red on/off switch) to turn off the brush bar:
If the brush bar doesn't seem to rotate at all, you may need to reset your machine as shown in the video below. You may find it helps to press the red reset button with something like the eraser-end of a pencil. You should hear and feel a click as it engages:
If you find you still need further help after giving this a try, you're welcome to contact our experts directly for some troubleshooting advice. If a repair or replacement part is needed, we can also confirm if this is covered under your Dyson warranty. Just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Dec 08, 2014
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Posted on Jan 02, 2017
Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.
Check the clutch control knob which is at the bottom left side of machine looking from the front.
It should rotate to drive position when handle is pulled back.
If it doesnt turn the knob by hand to drive & try the machine.
If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.
Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.
If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.
If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.
It is difficult to fully explain the clutch removing procedure,
But there are service manuals available for these repairs at this site
Posted on Jul 05, 2008
The dyson.com website had a solution for this particular problem. Just press in a button in the area around the right wheel while lifting the rear of the vacuum up. This allows the base to roll forward enough to go back into the upright position. I did this and it worked. All fixed.
Posted on Jul 09, 2008
SOURCE: Dyson making loud noise
If your brushroller isn't spinning it will make the loud sound. Try removing the brushroll and reinstalling it. If this doesn't work, you may need a new brushroller.You can find one here...
Posted on Aug 07, 2009
Hi its Darran at Dyson.
It sounds as though the machine is blocked. with the machine switched off, check the base of the machnie by removing the soleplate and clearing any obstructions. With the soleplate removed, you will be able to check the internal hose and clear any threads or hair trapped around the brush bar.
If you would like a step by step guide, visit the Support section on our website at www.dyson.com.
I hope that you find this information useful.
Dyson Customer Service
Posted on Apr 22, 2010
SOURCE: I have a Dyson DC14
This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.
Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.
If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;
Step 1. Unplug the vacuum cleaner.
If the roller brush still doesn't spin after checking and removing any obstructions, then you need to replace the belt (or clutch if you have the early models). Here's a video that explains how to replace the clutch mechanism on Dyson vacuums;
If this failed to fix your problem, or if you have any other problems or questions, please feel free to just reply using the comment box below, I'm always happy to answer anyones questions or concerns. I hope this helped you. Please do be sure to rate my repair, or leave feedback for me if this helped. This is greatly appreciated by the Fixya community.
Posted on Jan 06, 2011
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