Contact Customer service using whatever it says in the confirmation email. Best way though is to phone them.
Return and Exchange Policy. We want you to be happy with your purchase and our service. However, if you need to make a return or exchange, we're happy to help with that as well. Learn More. Shipping Information. We will ship your order
to your home or to your local store, based on the method you select. Learn More ...
Purchases. If you purchased your item online
, you can return your item to any Zales
Outlet store. If there is no store near you, you may return the item by mail. Returns ... If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order
Learn about the different ways to ship your Zales online order
In Store Ordering
.com and ZalesOutlet
.com carry an expanded assortment of jewelry, watches and other items that are not available in our retail store locations or are available exclusively online
. Our Jewelry Consultants are happy to assist you if you have any questions or need help making an online