Question about Dyson Animal Vacuum Cleaner, Bagless, 24-3/4 Cord, Gray
Hi Lee, it's Jack at Dyson.
I've just replied to your other post. You should be able to reset the brush bar motor by following the steps shown in the video below. You may find it helps to press the red reset button with something like the eraser-end of a pencil. You should hear and feel a click as it engages:
Make sure you recline your DC24 into the normal vacuuming position before you test the machine, as the brush bar will never rotate when the vacuum is standing upright.
If you find you still need further help after giving this a try, you're welcome to contact our experts directly for some troubleshooting advice. If a repair or replacement part is needed, we can also confirm if this is covered under your Dyson warranty. Just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Dec 08, 2014
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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