Question about Dyson Animal Vacuum Cleaner, Bagless, 24-3/4 Cord, Gray

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Where is the clutch reset button on a Dyson 24 red ball?

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Hi Lee, it's Jack at Dyson.

I've just replied to your other post. You should be able to reset the brush bar motor by following the steps shown in the video below. You may find it helps to press the red reset button with something like the eraser-end of a pencil. You should hear and feel a click as it engages:

Make sure you recline your DC24 into the normal vacuuming position before you test the machine, as the brush bar will never rotate when the vacuum is standing upright.

If you find you still need further help after giving this a try, you're welcome to contact our experts directly for some troubleshooting advice. If a repair or replacement part is needed, we can also confirm if this is covered under your Dyson warranty. Just give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Dec 08, 2014

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Posted on Jan 02, 2017

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I cleaned the brush head to my Dyson 24 and all was well but now the brush roller does not spin. Have pushed reset button several times. Can feel it vibrate but not engage.


The belt and clutch are probably worn or broken. Instead of a normal brush roller belt like most vacuums have, Dyson designed these with a plastic clutch between the motor and brush roller, so you can turn the brush off for hard surfaces. The belt from the motor to the clutch is replaceable, but it is the belt least likely to wear out or break. The belt to the brush roller, which is the one that takes all the beating and encounters all the dirt and grit is plastic welded into the clutch and cannot be replaced. You have to replace the entire clutch when that belt goes. On a normal vacuum, this is a $3.00 to $5.00 repair. On a Dyson, the part is around $25.00 retail, and you have to tear half the vacuum apart to get to it. You don't need much in the way of tools to repair it, as most of the vacuum simply snaps together, although you have to take care that you don't break the plastic parts getting them apart. You do need a torx screwdriver to remove the clutch housing. I've done two of these in the last week, both with the same issue.

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2 Answers

Where is the reset button on a DC24 ball?


Hi there, it's Jack at Dyson.

In most cases, DC24's reset button should be located in a red recess on the side of the cleaner head, as shown in the video guide below. It may help to use something like the eraser-end of a pencil to press the button - you should feel a click as it engages.

Some newer DC24 variants don't include a physical reset button, and instead the reset mechanism will activate when you turn off the vacuum, then turn it back on and recline it into the normal vacuuming position.

If you can't see a reset button on either side of the cleaner head, this may be the case with your machine. If you're unable to reset the cleaner head, please contact our experts directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Brushes are not turning on my Dyson 24 vacuum - how can I fix it?


Hi there, it's Jack at Dyson.

DC24's cleaner head is protected by a sensor which shuts the brushbar off if something jams it. To reset your DC24's cleaner head, we would recommend following each of the steps shown in the video below. I appreciate you've already tried the reset button, but it's important to follow all of the steps in the process:

It can help to use something like the eraser-end of a pencil to firmly press the red reset button. You should hear and feel a click as it engages. Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing.

If you'd like additional assistance after giving this a try, you're welcome to contact our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or a replacement part is needed, we can also confirm if this is covered under your Dyson guarantee.

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Google Dyson. co On the drop down window, find your model, type in Dyson DC 24, at bottom of page click on shopping info, click parts. you can order from there.

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On the motor side of the powerhead there is a red reset button. This trips to protect the brush motor when the roller gets jambed.
Hope this helps.

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Hi there,

I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




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