When you press the reset button does the vac motor start but the bars do not turn? If so the drive belt may be broken that drives the bars. If so you will have to replace the belt. If the motor does not start it is possible the belt could be jammed or the motor seized or burnt out. If it's not very old check to see if it's still under guarantee.
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Up to my experience in my Panasonic vacuum cleaner, if the beater bar is not working this could be because the 'Carpet/Floor' selector switch is in the 'OFF' or 'FLOOR' position. In both of these positions the beater bar will not rotate. Move the selector switch to the 'CARPET' position. When in this position the beater bar will rotate once the foot pedal is pressed.
If the selector switch is in the 'CARPET' position and the beater bar is still not rotating it could be that there is something entangled in the beater bar, or the belt is worn or broken.
To check this first unplug the vacuum cleaner
Inspect the beater bar and belts to ensure that there is nothing entangled in the beater bar and that the belts are intact and are not excessively worn. If the belts are excessively worn they may slip resulting in the beater bar not rotating.
The vacuum cleaners often have an overload protection system inside the nozzle, which stops the nozzle motor when the beater bar jams to prevent belt breakage. After clearing any lint build up or jamming you may need to reset the overload protection, by pressing the reset button on the top of the floor nozzle.
I just had the same problem - reset button didn't trip - cleaned the roller - ultimately found there is an override switch at the point where the hose attaches to the base of the vacuum - it disables the roller when you use the attachments. The hose had become loose (but not disconnected) enough to trip the switch. An easy fix after alot of tinkering... p.s. All those "experts" that said to change a belt obviously don't understand that this model is beltless...
There is also a circuit protector which trips if something gets caught in the roller, so that might be the problem. There is a very small red button on the right side at the bottom of the vacuum (IT'S VERY TINY), and you just push that in and it will reset the circuit.
Ensure the agitator is not bound up and can be moved manually by hand in both directions. Clean any string or binding material if you find it. Press the reset button on the top of the chassis. If it clicks, then you should try turning it on and see if the agitator spins. If it doesn't spin, I have had luck giving a sharp kick to the top of the chassis.
Turn the vacuum cleaner over and pop off or unscrew the bottom plate. The most common things are broken belt, clogged beater bar (usually hair), bad beater bar bearings, or the beater bar and belt is just plain worn out and needs replacing. If the brush nubs are very worn, replacing the belt alone won't help much.
Clean as much debris, hair etc as possible out of the unit. If you have a can of air like the type used to clean computer key boards, blow out the area and the motor if possible. Do this in a ventilated area or somewhere where it will not mess up your house.
All beater and rotating brush bars are fairly easy to get to with a couple of screw on the bottom of your wan. They are driven by a belt and these belts come off, break, or the bar itself is stuck with rug material. Unplug your vacumn and get our screwdriver. It;s easy to figure out once inside the wan.
Sometimes dust,lint and thread can work its way into the bearings on both ends,take the beater bar out and see if you can turn it in your hand,if it doesn'tinspect the ends and clean them.Use what ever you can find to pull out the threads.Or take it outside and hose it off.