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Have i/3hp motor runs but door won't open think it's off the track, how do I get it back on track

Nothing I think that the track is off but I don't know how to fix it

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It may be that your torsion spring is broken. Look at the spring about the door opening. It is horizontal, and should be in one piece about 30" long. Sometimes 6" breaks off and then the spring will not counterbalance the door and the motor will not be able to move it. If the spring is ok, then release the emergency pull rope, red handle. Now move the door up and down by hand and see if it is jamming somewhere. Be careful not to stand directly under the door with the emergency cord released.

Posted on Dec 22, 2014

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Posted on Jan 02, 2017

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