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Conditioner staying in draw and filling with water, have cleaned holes above??

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You need to remove the drawer by pressing down where the softener flap is (middle) and pull it out of tray holder...then with a qtip or old toothbrush clean all parts after you pull the hinged middle flap all the way up to gain access to the bottom tube which has probably filled with gunk.make sure the top tube on the hinged part is clean too then bend it to fit over the bottom tube and clip closed.slide drawer back into dispenser housing.

Posted on Dec 10, 2014


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Softener wont add

Please ensure the machine is turned off at the power socket before you do anything.
Have you tried removing the draw? If you pull the draw out on most washers and slightly tilt the draw up and then try and pull further out the draw will come out. (DO NOT USE BRUT FORCE) if it doesn't come out easily then it probably isn't designed to.
If you get the draw out give it a really good wash in hot soapy water, the compartment where the softener goes normally as a piece of plastic that lifts up so you can clean the compartment throughly. Whilst the draw is out also give the inside of the draw compartment a clean out. (PLEASE ENSURE THE POWER IS OFF) Just for safety.
Once you have cleaned the draw replace it and try a full wash and see if that cleared the problem.1_15_2013_10_08_16_pm.jpg


Jan 15, 2013 | Belling SGE12X Front Load Washer / Dryer

1 Answer

Water won't dispense I to the conditioner drawer of my washing machine

Take out the dispenser draw & clean above where the conditioner section is . There is a few very small holes where the water comes out & are easily blocked you might need to use a pin or something similar .

Jan 02, 2013 | Beko WME7247W Washing Machine

1 Answer

Water stay in conditioner section of draw

Washing machine working fine conditioner being used but water always left in draw washing machine is cold fill only This video will show you how to keep your soap draw clear and how to service the parts
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Mar 24, 2012 | Hotpoint Aquarius WMA42 Front Load Washer

2 Answers

Dispenser draw filling with water, i have been told there is no filter i can clean!!? The part of the draw where you put your fabric conditioner in.

You have been ill advised, there is a filter that you can clean.
Remove rear panel of washer.
Remove large black hose fastened to bottom of drum.
Remove and clean filter inside hose.
Remove top cover., check the hose from dispenser to drum is not blocked with powder..
If the dispenser drawer still fills up, then it is possible that the condenser is blocked with fluff.
This a major job to put right, you would be well advised to call an engineer if this is the case.
Hope this helps.

Dec 13, 2009 | Hotpoint Aquarius WD63 Front Load...

2 Answers

The conditioner tray does not drain on my Bosch Exxcel 1200 Express. I have cleaned all I can see as best I can but have not solved the problem. Anyone know the the remedy please?


Please remove the soap drawer and take off the top part of the conditioner section. A tube called the syphon tube will now be visible.

Wash out all of the conditioner residue from the draw and the top part which you removed, not forgetting the syphon tube and the part this fits into. These 2 parts need to be absolutely clean for the syphoning system to work correctly and is the only way the conditioner and water will flow out of the conditioner section of the draw. I always use my garden hose (set on high pressure) for this.

Reassemble the draw, fill it up with washing powder/liquid and conditioner (ensuring not to over fill the conditioner section) and push the draw fully back into the machine, then try a wash to see whether the conditioner has gone from the draw after the wash cycle completes.

If the conditioner is still in the draw then the problem is most likely a blockage in the upper part of the dispenser, where the water comes from. Remove the soap draw from the dispenser as before and with a stiff nylon bristled brush give the roof of the dispenser a good scrub clean to remove all soap and conditioner residue. As this residue may be very hard you may need to use some thin stiff wire to clear out the holes. Also, ensure that the front of the dispenser is clean along with the front of the draw, as the draw needs to be able to be pushed fully home.

Hopefully this will resolve your problem, if not please let me know.

Good luck.

Best regards,


Nov 29, 2009 | Bosch Washing Machines

2 Answers

Washing machine will not draw fabric conditioner

The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

Aug 23, 2009 | Bosch Washing Machines

3 Answers

Tray for fabric conditioner does not clear

take the tray out and give the inside of the drawer and the machine a good clean, ours was full of gunk and I cleaned it out with a baby's bottle brush in all the holes and grooves and that sorted it.

Good Luck

Jul 11, 2009 | Hotpoint WMA30 Front Load Washer

2 Answers

Hotpoint wma46, my machine does't seem to be taking/emptying the condition during the cycle, i have taken the draw out and cleaned it but it still won't work properly any advice ??

Hotpoint wma46 This video will show you how to keep your soap draw clear and how to service the parts
Please remember to subscribe to our YouTube channel for all appliance tutorials
a 4 THUMBS rating is appreciated for answering your FREE question

Jul 08, 2009 | Hotpoint WMA46 Front Load Washer

1 Answer

Bosch Maxx WFL 2000: Conditioner Water not filling.

take out the tray. In the roof of the powder tray there is a thin strip of plastic that runs over the conditioner tray, it has 4 square holes in it, if you look closely it is secured by clips. prize them apart to flip down the piece with the 4 holes in it. you will find that it is all blocked up with black gunk, clean it out with whatever is suitable ( i used an hair grip). put things back and check it by putting the washer on a rinse, after a min it will flush out more gunk and things should work fine

May 20, 2008 | Washing Machines

2 Answers

Won't take Fabric Softener

This video will show you how to keep your soap draw clear and how to service the parts
Please remember to subscribe to our YouTube channel for all appliance tutorials
a 4 THUMBS rating is appreciated for answering your FREE question.

May 31, 2007 | Zanussi FJS1225W Front Load Washer

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