Question about Amazon Kindle Paperwhite

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Kindle stopped responding when opened

Opening and closing.....it worked just fine an hour ago

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You may need to back it up, erase/factory reset it, then sign back into it. They sometimes get a glitch in the software that can mess them up like that.

Posted on Dec 07, 2014

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Perhaps you are running put of mrmpry. Can you close apps that are running gou are not dunning? Perhaps reboot the device.

Posted on Dec 07, 2014

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1 Answer

Paper white will not respond to touch.


always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Nov 29, 2016 | Amazon Kindle Paperwhite

2 Answers

New battery for Kindle Fire?


Step 1 - Back Case


  • Wedge a plastic opening tool into the lower right corner of the Kindle Fire.
  • Pry the case apart and run the plastic opening tool along the perimeter of the Kindle Fire to release the clips securing the case halves to each other.
  • If you are having extreme difficulty inserting the plastic opening tool, carefully use a metal spudger to undo the first clip, then switch back to the opening tool to avoid scratching your case.
    • It is helpful to pry the bottom of the Kindle Fire away (and out from the side) from the top part. Exerting too much force attempting to split the two without pulling away can cause the tabs on the inside to crack.
Step 2
  • Once you have freed all the plastic clips, pull the back case off the Kindle Fire.
Step 3 - Battery
  • Fit the tip of the plastic opening tool between the right battery cell and the Kindle Fire's frame.
  • Lever the battery up and work the plastic opening tool down along its edge to release the glue securing it to the frame.
  • step 4
  • Repeat the process from the previous step to free the left battery cell.
Step 5
  • Lift the back of the battery up to relieve any tension in the battery connector and simultaneously use a spudger to push the battery connector out of its socket.
  • Pull the battery out of the Kindle Fire.
Kindle Fire Battery Replacement

Oct 31, 2015 | Amazon Kindle Fire HD 7in, 32GB

1 Answer

When I open my Kindle the message says it has stopped. How do I get it restarted?


  • Reboot the device
  • Try clearing the application cache
  • Try reinstalling the app

Jun 15, 2015 | Tablets & eReaders

1 Answer

My kindle turns on, but is frozen on opening page where I unlock it to open it all!


Try these instructions: http://www.amazon.com/gp/help/customer/display.html/ref=hp_kindle_nav_ts_diagnose?nodeId=200829000

Mar 02, 2015 | Amazon Kindle Fire HD

1 Answer

How do I boot up my Kindle tablet?


Charge Unit for 2 hours then hold start button down for up to two minutes and then release start button. Keep Kindle plugged into charger while doing this. Rich

Jan 05, 2015 | Amazon Sealed Kindle Fire, Full Color 7"...

2 Answers

I thought I had lost my Kindle so I deregistered it thinking no one else could use it. Now I have found my Kindle I want to re-register it but cannot find how to do so and the Kindle does not respond


You can re-register your Kindle through the device itself. Go to the "Settings" menu, select "Register," and then enter your Amazon account email address and password to connect your device to your account.

Dec 01, 2014 | Amazon Kindle Fire HD

1 Answer

My kindle wont turn on no light wont charge


The first item to check is the battery. No easy way to do it without opening the case. If you decide it is the battery, you can order a replacement from Amazon. You then should should consult YouTube videos to see how to crack open the case. Once the case is open, the battery swap is straightforward and it closes easily.
If you decide it is too difficult, you can ship the device to several repair depots. They charge around $80 to replace the battery. You should include the charger as that my be why the battery has failed.

Sep 27, 2013 | Amazon Kindle Fire HD

2 Answers

Kindle will not turn on


The Kindle Fire will not turn on, correct? Let's try a hard reset.
Step 1: Unplug the device from the charger
Step 2: Press and hold the power button for 30 seconds
Step 3: Release the power button, then press and release the power button normally, the Kindle should wake up
Step 4: If the Kindle does not wake up, find an alternate charger or go down to Radio Shack or Staples and get a new charger
Step 5: Plug in the new Charger to the Kindle for 12 hours when done leave the Kindle plugged into the charger
Step 6: While the Kindle is plugged into the charger, press and hold the power button for 30 seconds. Let the Kindle charge for another hour.
Step 7: Pickup the Kindle, press and release the power button normally, the Kindle should now wake up.
Step 8: If the Kindle does not respond, contact Amazon for a replacememnt

Apr 21, 2013 | Amazon Kindle Fire HD

1 Answer

The screen does not load it stayes blue


you need to reset it. there are different fires so not sure where the place is, but ours is on the back. use a paper clip, stick in the hole and it will reset and come on. you should refer to your users manual on line. probably under amazon.com kindle help.

Dec 30, 2012 | Amazon Kindle Fire HD

1 Answer

My kindle touch is 2 to 3 weeks old, the mp3 player feature , just scrolls through the music with out playiing it. this just started 2 days ago, before that it worked fine


My Kindle Touch had the same problem but the solution is quite simple:
All you have to do is restart your Kindle Touch by tapping Menu then Settings then Menu again, then Restart. Hope it works on yours as it did on mine.

Jun 11, 2012 | Amazon Kindle Touch Screen Wi-fi W/...

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