Question about DeLonghi Prima Donna Avante ESAM6700 Automatic Coffee Coffee Maker

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Cannot get any hot water out of hot water delivery pipe and there is no steam to make frothy milk

Tried cleaning outlet pipe and switching on and off it still makes coffee but not hot milk or water

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Posted on Jan 02, 2017

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  • 9 Answers

SOURCE: water not pumping

Typically this is caused by the heating/water unit inside the machine drying out. Not being totally familiar with your machine let me offer this suggestion: if you have a "hot water" function that allows you to run hot water out of the machine use it to allow water to get back into the heating unit. Once water flows through without interruption you should be able to brew coffee again. I know this is the case with Jura machines and the problem you described is identical to what happens with those machines when the internal heated water tank runs dry.

Posted on Mar 31, 2010

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  • 1 Answer

SOURCE: machine will not **** up the milk,just steam comes

remove and clean the O Rings.

I had the same problem, removed the o rings where the milk frother connects to, there is a green, red and black rubber O ring. Remove them and get a toothpick and clean around where they sit. You will notice a hard milk build up like when you get on your teeth. This is what is causing your problem.

........ o rings.........its as if were working on the space shuttle!!

Posted on Aug 04, 2009

  • 1 Answer

SOURCE: Delonghi Magnifica Coffee Maker the milk is not

You did not state anything about descaling, but every now and then, I also add water and descaler to the milk container and use the "Frothing" program to run through the water and descaling-solution (double-click the Cappuchino button).
I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
If possible, you could try to run two-three frothings of plain water through before switching to milk. I realize this is inconvenient, but it could be worth testing this to see if it helps. We luckily have two milk containers and keep one filled with water just for the purpose of heating up (or whatever we do :) the frothing system before serving the first cappuchino.
Good luck!

Posted on Oct 08, 2009

  • 1 Answer

SOURCE: My Delonghi Prima Donna won't dispense milk only steam.

I've just had the same thing happen to me today. The one thing I noticed was there is a broken rubber ring which appears to have fallen from around the milk spout.

I'm off to the Service Centre tomorrow so will hopefully have some good news shortly...

Posted on Jan 03, 2010

  • 2 Answers

SOURCE: I have a Delonghi Magnifica

I purchased a unit second hand for my wife's birthday today. It's only 4 months old, got it home, tested it, same problem... No froth!

I've read all the posts here and all were very helpful troubleshooting guides however they did not solve the issue.

Understanding how the frothing mechanism functions is half the battle in figuring out the solution. It's a simple vacuum type system. No doubt you've read about checking the orings. This is definately the first thing to check however if this is not the reason then consider the following.

The larger of the white tubes that has the red and black oring inserts deep into its port on the tap. Why? It pushes steam past the milk pipe directly into the chrome frothing tube which causes a vacuum essentially drawing milk up it's hose creating the froth. What you can't see without further investigation is that on the underside of the tube centered between the red and black orings is a small hole. This hole is responsible for drawing the milk upwards. If this is blocked, and it probably is then no milk and no froth. Use a really small screwdriver to carefully clean the white tube both from the front and the little hole underneath.

So in conclusion. Any air leak between the red and black orings will prevent the vacuum required to draw milk up the tube and alternatively any blockage of the milk channel will also obviously prevent the flow into the frothing mechanism. Hope this helps.

Posted on Jan 10, 2010

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1 Answer

I've got a Franke Saphira no steam & no hot water ? It was steaming very slowly then heared a pop as if I pipe had burst ?.


the outlet was probably blocked by old milk. inside the metal tube there is a flexible hose. that is either broke or it came loose on the electrical valve.

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Steam pipe not working


to me the pipe is blocked there is a tool to use to clean this pipe out, hard deposits in the water can block the steam pipe and the tool is a thin bendy wire that you put up the pipe to clean the pipe line out. i would think they sell this pipe in most out lets for coffee makers. check for coffee steam pipe cleaner.

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descale the heating elements with vinnegar.

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The milk frother is not sucking milk from the cup... it appears that the steamer is working as if it is steaming the milk. Any ideas on why the frother tube is not sucking any milk up?


it is clogged with dried milk. Remove the frothing wand from the machine. now press milk froth. you should get a ton of steam blowing out of the hole where the frother used to be. Your frother comes apart for cleaning. pull the chrome tip off, pull the 90 degree fitting and the black milk suction tube off, if it is really dirty you can soak the disassembled frother in hot water with a cleaning tablet. ( the small ones you drop in the brew unit, not the big descaling tab.) also, there is a clear tube with a point on the end of it sticking out of the frothing wand. this is an air admittance oriface. it allows air to enter the hot milk stream and make it frothy and bubbly. if it gets clogged, you will get hot milk but no froth. Your machine came with a spare one in the parts kit.

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Delonghi Magnifica Coffee Maker the milk is not frothing properly - there's lots of steam & very little milk being issued from the spout We clean the milk jug each day, have adjusted the plastic tube...


You did not state anything about descaling, but every now and then, I also add water and descaler to the milk container and use the "Frothing" program to run through the water and descaling-solution (double-click the Cappuchino button).
I have also noticed that the first cup (and sometimes even the second) will produce less milk, and not as well frothed milk as later cups. My theory is that the machine is warmer when producing later cups.
If possible, you could try to run two-three frothings of plain water through before switching to milk. I realize this is inconvenient, but it could be worth testing this to see if it helps. We luckily have two milk containers and keep one filled with water just for the purpose of heating up (or whatever we do :) the frothing system before serving the first cappuchino.
Good luck!

Sep 04, 2009 | DeLonghi Coffee Makers & Espresso Machines

2 Answers

Too much water coming out of steam wand


I worked at StarBucks, what we did was put water into a contaner and steam the water, a lot of the time why the steamer doesn'..t work as well is because it is clogged. Another way to do it is to just run your steamer, also go to a coffee store and buy expresso machine cleaner. It could just need a good cleaning.

Apr 16, 2009 | Breville ESP8XL Espresso Machine

1 Answer

Can't get milk to foam


Place 1/3 part distilled white vinegar and 2/3 part water into the water reservoir. Turn the machine on and wait for the heat light to go off. Once the heat light goes off, turn the steam vs. water knob to the water drop icon, and turn the main function knob to steam/water. Make sure to have your frothing cup underneath the steam element ready to catch the water. The vinegar/water solution should clear out the calcium that clogs the steam element. Also, remove the cover to the steam element and dip it in a bowl with vinegar for about 5 minutes, and use something like a pipe cleaner to clean out that cover. Then apply vinegar and hot water to a rag and clean the calcium off the shaft of the steam element. Once you are all finished with this, run plain water through the espresso maker on the steam/water setting to clear out the bitter vinegar residue. Now, try again to make espresso and froth it.

Since milk contains calcium, the steam element has to be decalcified more often than a regular coffee maker. The EM-100 is a beautiful machine, but it is definitely high-maintenance - you will probably spend more time cleaning it than making cappuccino, etc.

Good luck!

-Tha Mp3 Doctor (is also a huge Cuisinart fan)

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Here's what I did... with great success:
If you've cleaned all the milk deposits from around the o rings and you still have a problem then its almost certainly the milk spout (the little pipe that directs foamy milk into your cup)

Detatch the spout and get a 2.5 mm drill bit and use it to clean all the milk deposits out of the part that plugs into the lid. Rinse through with water to clean away all the bits of hard milk.

[If you put water through the spout before and after, you will notice a dramatic difference]

Doing this completely fixed the problem for me (I had about 3 years of milk build up in mine!).

Aug 16, 2008 | DeLonghi EAM3500 Espresso Machine/Coffee...

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Milk frother /steamer not working


if you could remove the pipe put the pipe in a solution to remove the calcium in thr pipe dry calcium is like concrete dip it and use a piece of wire to clean cheers

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