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TracFone is a prepaid mobile phone provider that operates in the United States. ...TracFone does not, however, offer refunds on any unused service cards or minutes. ... Tell the customer service representative that you would like to return your phone and get a refund.
Surely you have had it for less than a year. Call your local support agent by dialing *611(verizon) or whatever number you use to access your customer support, tell them that the radio in the phone is defective and drops calls. Request them to warranty the phone by manufacturer. They will send you a new one in a box with return instructions. Fill out any information and ship your phone back. Before you do so there may be an agent of your wireless carrier in the area. Visit the store to have information transferred to your new phone.
I had the same issue with TL76108. After trying to find the solution on the web, I called AT&T tech support: they tried to guide me to troubleshoot this issue. After some unsuccessful attempts, they advised me to return the phone where I bought it (luckuly I had the invoice and the original package) for exchange or refund. At Staples (that's where I bought the phone) I asked for exchange. As soon as I got home, I plugged in the phone and it started working perfectly.
So the solution for me was to return the defective phone and get a new one.