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Neat scanner not recognized by my computer - NEAT Office Equipment & Supplies

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What operating system?
Did you try the add hardware utility?

Posted on Dec 04, 2014

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Posted on Jan 02, 2017

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I plugged it in and all of the lights come on, but when I press scan, nothing feeds. I hear no mechanical noise like it is trying.


Troubleshooting Scanner Problems in NeatWorks for Windows

www.neat.com/.../troubleshooting-scanner-problems-in-neatworks/
Troubleshooting Scanner Problems in NeatWorks for Windows ... Plug the scannerback into the computer, start NeatWorks, and try scanning again.

NeatConnect Scanning Issues - The Neat Company

www.neat.com/helpcenter/neatconnect-scanning-issues/
My LED screen wont turn on? If this is the first time using the NeatConnect scannerand you are not using it with a computer, please confirm that the cord is ...

Download Neat Software' Activate Neat ' Neat Company

www.neat.com/helpcenter/download-neat-software/
If you are looking to download or activate Neat software for your scanner, visitneat.com/activatend for more information. ... Desktop Software (For Existing Users) ...

Support - The Neat Company

www.neat.com/support/
Neat's Smart Organization System desktop software. ... Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

Jan 14, 2016 | NEAT Desk Desktop Scanner and Digital...

1 Answer

Neat program won't open


Refer this issue directly to NEAT for resolution.

Mar 24, 2014 | NEAT Office Equipment & Supplies

1 Answer

Blank scan with neat desktop scanner


Connect the scanner to a different computer.
If you get the same result, then the scanner is "dead".
It's moving the scanning-head, but not detecting (or not transmitting) any "non-base-line" information.

Either that, or you have changed the CONTRAST and/or BRIGHTNESS settings to "wash-out" the image -- like looking at a "cream" coloured piece of paper in bright sunlight -- it may look "white".

Feb 03, 2014 | The Neat Company NeatDesk Desktop Scanner...

1 Answer

Neat scanner not working since upgraded to Mavericks.


I'm using a software called VueScan, which works with lots of scanners without original driver installations. Maybe try it?

Jan 02, 2014 | Apple Mac OS X Snow Leopard (10.6.8)

1 Answer

I'm getting this message "The operation could not be completed. No other information is available about the problem." I had a paper jam..fixed it and now it won't scan anything without that er


1. Quit neat app.

2. Turn off scanner.
3. Unplug scanner from computer and outlet.

4. Wait a minute.
5. Plug scanner into outlet and computer.
6. Start Neat app.
Hope this helped.

Feb 21, 2013 | Neat Company NeatDesk Scanner for Mac

1 Answer

Neat scanner won't recognize paper


"Preferably the one on the back of the CPU"?

You mean the "back of the computer case".

Jun 14, 2012 | NEAT Office Equipment & Supplies

1 Answer

Problems installing Neat Receipts


You need to install Microsoft SQL Server Compact 3.5 Service Pack 2 from MS web site:
http://www.microsoft.com/en-us/download/details.aspx?id=5783
Steps:
1. Download installation package from above link and save them to the desktop or other folder
2. Start that .exe and unpack to some folder on your PC (or that same folder)3. Open that folder and run BOTH installations for Windoxs x64 PC - first start:
SSCERuntime_x86-ENU.msi and then
SSCERuntime_x64-ENU.msi
4. This would install necessary SW and then you could re-insert Neat CD to start the installation which would proceed now.

Mar 06, 2012 | NEAT Receipts Mobile Scanner

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