Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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I have a DC07 model and it won't pick up or stand up

Nothing is blocked.

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Hi Dee, it's Jack at Dyson.

It sounds like the valve carriage needs to be realigned. This is quick and simple to do - just follow the steps shown in the video below:


I'm confident this will resolve the issue, but if you would like some further guidance from our experts you're welcome to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Dec 05, 2014

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Something is probably seated incorrectly. there is a curved pipe on the side near the base which changes from hose mode in the upright position to floor mode when it is tilted. see if you get any suction there when you remove it. That component is tricky to align firmly and could interfere with the transition from floor mode to upright. It leads to the cyclonic dust chamber, the hose/wand assembly, and the hose underneath which connects the brushroll nozzle. It's right above the wheels. Try seating it then pushing the vacuum upright again.

Posted on Dec 05, 2014

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Posted on Jan 02, 2017

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1 Answer

Cleaner not picking up


Hi Barbara, it's Jack at Dyson.

I'm sorry to hear the brush bar in your machine isn't rotating. Please make sure that the brush control on the cleaner head is set to 'Carpets' rather than 'Hard floors', as the brush bar will not rotate when the machine is set to the Hard floors position.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure it's reclined into the normal vacuuming position before testing it. You might find our online Support guide useful when troubleshooting:

http://www.dyson.com/support/dc07/dc07-animalus/diagnosis-root-menu/flo-dc07-gen-i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/redirect-to-flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on/flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on

If you're still concerned about your machine after you've given this a try, please get in touch with us directly so our experts can provide some further advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 17, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

DYSON WONT PICK UP


It sounds like there's something wrong with the changeover valve. This determines whether the airflow is directed to the cleanerhead or the wand and I think also provides the resistance to keep it upright. It's the bit above the right wheel as you stand behind it so try taking the inspection cover out and have a close look in that are for something wrong.

Sep 03, 2012 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

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Hi Madhuri,

I'm sorry to hear you're having difficulties with your DC07. If the machine won't pick up through the cleaner head, there may be a blockage somewhere. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US


It's also a good idea to wash the filter - in normal use, this should be done at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve your issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


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1 Answer

Can i replace upright locking mechanism dc07 vac works fine but have to make sure it is pushed upright to use pipe will not lock looks like button is stuck in


Hi there,

Sorry to hear you're having difficulties with your DC07. If the cleaner won't lock in position when you stand it upright, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Jul 10, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My handle won't stay up so there for it doesn't **** from the bottom. The wand works fine. Does anyone on the east coast of NC or Va work on them> Thanks


Hi there,

Sorry to hear you're having difficulties with your DC07. If the cleaner won't stand upright, it may be because the valve carriage has become misaligned. This is easy to correct - please follow the steps shown in our support video linked below:

http://www.dyson.com/support/help.asp?article=1376&product=DC07-SY-HEPA_US

By realigning the valve carriage, you should be able to resolve you issue. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Jul 08, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My dyson seems to have lost its suction therefore is not picking up anything yet i have found that when my dyson is standing upright it has a little more suction but nothing like how it use to work. This...


Hi there,

Sorry to hear you're having a problem with your DC07. You should be able to resolve the issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1940&product=DC07-SY

If you're still experiencing difficulties, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

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1 Answer

Won't stand up or pick up


You probably have a clog in the dirt path ...

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2 Answers

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Have you ever replaced the belt? That is most likely the reason that it is not picking up like it used to. You are actually supposed to change the belt yearly. Here is the belt you need and the manual which has instructions:

Dyson DC07 Belts and Manual

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6 Answers

Dyson DC07 hose has no suction


Just resolved the same problem...couldn't find a blockage anywhere, but pulled handle out of hose and extended hose as far as possible upward. Aha! There was blockage in the hose at the very bottom where the flexible hose meets the rigid part.. There is a lever which releases the entry to the bottom of the hose. A pencil, lots of coins, a crumpled receipt and general dirt were stuck. Easy to clean and now it works like new again.

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