Question about Fujitsu ScanSnap S1300i Portable Color Duplex Scanner for

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My computer won't recognize my scansnap s1300i

Plug and unplug power and usb cords, got the latest drivers from their websites

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You dont say what operating system your using. In windows from control panel click on add new hardware, also you may need to use (if there is one) the serial port connection until it is recognized.

Posted on Dec 26, 2014

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1 Answer

Printer will not print


If unplugging and re-plugging the printer into your computer doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/eVzv1x. Select your operating system, download and execute the file.

Feb 14, 2012 | Lexmark X5650 All-in-One InkJet Printer

1 Answer

Computer won't detect printer


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/nJ7AgN. Select your operating system, download and execute the file.

Feb 10, 2012 | Lexmark X1290 All-In-One InkJet Printer

1 Answer

Lexmark x7550 won't communicate with computer to scan


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.


If that doesn't help, try the steps below:

1. Disconnect the printer from your computer.

2. Re-brick your printer. Pull out the power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds.

2. On your computer, go to Control Panel > Printers and Faxes.

3. Delete the Lexmark print object.

4. Reboot your pc.

5. When your pc turns on, reconnect the printer.

6. Wait until your pc fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, then try to print a document again to verify that the problem is fixed.



You may also try to update your printer driver by visiting the Lexmark website at http://bit.ly/ngaKcu. Select your operating system, download and execute the file.

Oct 19, 2011 | Lexmark X7550 InkJet Printer

1 Answer

My ScanSnap has worked flawlessly for years. I just tried to scan and got the following message: undefined error occurred.(0xffffdcf7) Won't scan. Tried to reboot - no luck. Let me know...


The same thing happened to me. In a nutshell, you have to install new drivers. Have you recently upgraded your system to SnowLeopard or Lion? I did, and that's what went wrong.

To do:
1. Make sure you have the latest ScanSnap manager: http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac.html
Install that.
2. Get the Lion update: http://www.fujitsu.com/global/support/computing/peripheral/scanners/drivers/mac-mg22.html
Install that.
3. Open the new ScanSnap Manager (v 2.2). Delete the old one from your dock, so you don't get confused.
4. Scan away.

Aug 06, 2011 | Fujitsu ScanSnap S510

1 Answer

Usb device not recognized problem


uninstall driver then turn off the PC then unplug the power cord from power socket, short its legs then leave it unconnected for 5min, then reconnect it to power socket and turn on PC and install driver it should work :)

Dec 29, 2008 | Sony VAIO VGN-SZ110/B Notebook

1 Answer

My drive is not recognized


I've had this problem before.

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

Jun 27, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

2 Answers

Transfering data


If you are having issues accessing the drive i've encountered that situation before

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

Mar 12, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

1 Answer

Usb device not recognized


uninstall driver then turn off the PC then unplug the power cord from power socket, short its legs then leave it unconnected for 5min, then reconnect it to power socket and turn on PC and install driver it should work :)

let me know if that helped !!!

Dec 01, 2007 | Konica Revio KD-400Z Digital Camera

10 Answers

Computer Does Not Recognize Device


Firstly the ide controllers you mention are only for internal devices like you hardrive and internal dvd writers, not usb peripherals. If you have service pack 2 on your system there should be no problem it could be that your usb port is faulting. You can locate the drivers that are on your girlfriends pc, they will be exactly in the location that you have typed in your post and copy them to a disc and paste them into your windows operating system in the same folder eg C:\WINDOWS\system32\DRIVERS and the other mentioned driver to see if it works. If not try another usb port or go to My computer>right click>properties>hardware tab>device manager and at the bottom of the list you will see everything to do with your usb port controllers. Right click on each controller and select uninstal and then restart your pc, the drivers that you put on your system should then automatically load when your pc finds the usb controllers again on start up.

Apr 23, 2007 | LG GSA-2166D DVD RW Dual Layer Burner

2 Answers

No communication between computer and scanner


For interim jams like you mentioned, pull the power cord out of the scanner, close the scanner up, restart your computer, then plug the power cord back in and open up your scanner. Hopefully you will be back to scanning.

I am having a similar problem, but there nothing works permanently. My ScanSnap stopped communicating with the computer, reboots etc, don't work. An interim solution that worked was to reset the computer to an earlier configuration. That worked great for about 20 scans. Then it stopped communicating again. You can tell because the icon-tray changes to an S with a slash through it, and the power light no longer illuminates.

I have tried every uninstall, reinstall, etc. that I can think of. I would like to try to find the registry items and try to fix it there. In any case, if you have an updated answer, I am eager to hear it.

Aug 18, 2006 | Fujitsu ScanSnap Manager

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