Question about HP LaserJet Office Equipment & Supplies

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My HP Laser Jet 4730 is not feeding back through the Duplexer causing paper Jam in side top right panel.

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There is a known issue with this series and what happens is that the paper exit flag sags from the heat of the fuser and interferes with the paper path. One small $10 dollar part but you have to take a lot of parts out to get to it. You can see this flag if you open the front drawer where you remove duplex jams, it is right behind the duplexer.

Posted on Dec 05, 2014

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In some cases, the curl of the paper is up-side-down causing the edges to slightly turn up. When an edge turns up the sheet catches on the pass-through port backing up that sheet and causing sheets that follow to jam up also.

How to use paper correctly:> When you get a pack of new paper, open one end carefully without damaging the fine edges of the paper. Only set paper in a printer with the TOP side UP. Paper is loaded by the manufacturer with the Top Side of paper or we call it the FINISHED side UP.
Always store the pack/s on their Side, not on end to keep the paper firm, flat, and finished side up. Also make certain the paper path is clear. If using both sides, make certain the duplicator device is aligned correctly and all gears are moving freely. Move by hand to test motion or stress.

Posted on Dec 04, 2014

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Posted on Jan 02, 2017

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1 Answer

Hp4200 duplexer paper jam


If it jams every time, remove the duplexer and look for a piece of paper on the metal plate as the paper feeds out of the duplexer and back into the machine. Also use a file folder to push any jammed paper out from inside the duplex module.

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I had several paper jams and now after clearing the paper, I have a jam every time I do a double sided paper o my hp laser jet m2727nf.


You will need to get a maintenance kit for it.
It will have rollers and pick ups in it that need to be changed.

If that does not work the duplexer will need replaced.

Jul 02, 2011 | HP Laserjet M2727nf Multifunction Printer

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

Paper does not feed straight into printer and causes a paper jam


You have to remove all the paper from your Printer. Press and hold the "Power" button on your printer's front control panel to power off the device. If you locate the duplexer on the rear of your printer, then press the release tab to remove it. Check to see if there is any displaced paper within the duplexer. Pull on any trapped paper and remove it from the printer. Discard then the paper and snap the duplexer back into place. The last thing you have to do is to reinsert the paper back into the printer's paper trays, and power on the device. If you want to see if it works, print a page.

Here is a video which will explain how to resolve this paper jam problem.


I hope I helped you!


May 14, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Error 13.10 paer jam in HP laser jet 5100 DTN


HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.

Hope this helps

May 21, 2009 | HP Office Equipment & Supplies

1 Answer

Hp laser jet p2015d showing paer jam there is no jam


if you take out the paper tray and drop the duplexer plate you will find the sheet of paper.

Jan 07, 2009 | HP Office Equipment & Supplies

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