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How do I clear a scanner jam for a MFC 8480 - MFC Brother Office Equipment & Supplies

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Hi Judy,

Please follow the steps posted below:
1. Remove the paper from the MP tray
2. Remove any jammed paper from in and
around the MP tray
3. Close the MP tray. Then open the front
cover and close it to reset the machine.
4. Open the MP tray again
5. Fan the paper stack, and then put it back
in the MP tray
6. When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides on
both sides of the tray

Let me know if this resolves the issue,

Thanks,

Hunter Quinn
IBM Help Desk

Posted on Dec 04, 2014

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Hi dbostrander.
First check for foreign objects in the paper path. Check if you have any faxes in memory because you will lose them when removing power; see later.
Pull out the paper tray from the front and check for paper jams or torn paper anywhere inside the machine. Also check the 'jam clear screen' at the back of the printer. Remove the cover, remove any obstacle then replace ther cover.From the front of the machine lift the top cover from the right side till it is fully open on the slide. Check for jams. If the jam is under the print head you will have to disconnect the power (losing any faxes in memory *see below) to move the print head out of the way to clear the jam.Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Check whether the MFC has faxes in
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1.Press Menu/Set, 9, 0, 1.
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—OR—
If faxes are present, you can transfer them to
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If you have not set up your Station ID, you
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3.Enter the fax number to which faxes will be
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4.Press Mono Start.
5.After the faxes are transferred, disconnect
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You can transfer the Fax Journal report to
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Hope this helps,
Mark.

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