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My accu machine is not working - battery also changed

Error 5 showing every time I use

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Hi
Without having your machine type and model, I can only direct you here
ACCU CHEK downloads ACCU CHEK
where you can download manuals and error code lists for a wide range of their machines, fro which you can select yours and get the meaning for Error 5.
Hope this is helpful, if so would you please register that with Fixya
Cheers

Posted on Dec 03, 2014

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Posted on Jan 02, 2017

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1 Answer

My accu-check performa blood glucose meter is not working It shows E-1 on the screen.How do i reset it


The E-1 error usually indicates that the test strip is damaged or improperly inserted. Try removing the test strip and replacing it. Try a different test strip. Open a new box of test strips and try using one from the new box.

I hope this helps. You can find the manual for the Accu-Chek Performa on the product page: https://www.accu-chek.com.au/meter-systems/performa . The direct link to the manual is currently https://www.accu-chek.com.au/download/file/fid/16491 . The error messages and trouble-shooting are to the right-hand side of the page. You will need to scroll a bit.

Cindy Wells

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Please tell me what the code E-5 means. It shows up on my accu-chek compact plus meter


The information you need is in the reference guide for your meter.

The reference guide can be downloaded from
https://www.accu-chek.co.uk/gb/products/metersystems/compactplusgt.html > Related Products

if you have the blue/silver front version (and probably also if you have black version) of the meter, E-5 means
"The measurement optics are dirty or you

have inserted a test strip that has already

been used or is too old. Clean the

measurement optics (Chapter 7.1) and

repeat the test with a new Accu-Chek
Active Glucose test strip."
17.January.2015
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E5 codekey expired which means that the test strips or out of date and no longer any good. You get a new codekey with a new can of test strips. A pain, I know.
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E2 Incorrect code key
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E6 Control Solution too soon?
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My glucometer Accu Check is giving me the error message E-5 and wont work


Since you didn't mention which model Accu Check Meter you have. E-5 means different things. In which case, I am going to direct you to a link, where you can find your Model and then discovery what the E-5 Error Message means.

https://www.accu-chek.com/us/customer-care/screen-messages/error-codes.html

Hope this helps you.

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