Question about HP Officejet 6500 WIRELESS ALL-IN-ONE E709N Power Supply Adapter Cord

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HP6500 E709n: Black will not print. I even renewed the printhead 4 wks ago but now failed again.

1. I have tried running the cartridge cleaner. No luck 2. I have tried running the extra deep cartridge cleaner. No luck 3. I hv checked that the breather slots are not obstructed on each cartridge. All OK. 4. I have tried taking out the printhead and cleaning all the contacts. No luck 5. I have switched OFF and ON again. No luck. 6. Reset: I have tried the recommended unplug while it is ON, waited a minute and plugged main back into the wall and the power plug back into back of printer. No luck. 7. Even tried my old printhead which I had very thoroughly rinsed and dried. No luck.

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  • HP Master
  • 1,511 Answers

No real need for a cleaner anyhow. If you want to activate the heads you need Very Hot Water Only. Only hot water (too hot for touching with the bare hand) should be run over the print head. Run for several minutes to help the heads create the bubble effect (same as when electrically charged) and they self clean. Only the proper INK made for that cartridge will work, thus not every ink is suitable as an all-in-one solution. Any film (oil from your hands) left on the contacts (both on the shell and the printer contacts) will create a barrier. Contacts need to be cleaned with alcohol so all metal connections are true and correct. Some cartridges also have a CHIP the opens when the cartridge is removed from the printer. This chip is put there by the manufacturer to [prevent refilling their carts as they want people to pay fro new ones every time. Last: If the Printer circuit board has a short, it won't read the necessary data from the print head, thus it won't print at all.

Posted on Dec 02, 2014

Testimonial: "After having wasted 2 multi-packs of catridges (£40 each) and the money on a new printhead (£40) i have given up, dumped the HP printer and bought different model for less than all my recent costs in trying to salvage the old one.Tks anyway yr help."

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  • Andrew Geddes
    Andrew Geddes Dec 02, 2014

    Firstly I don’t know how the title about the power cord got in there. Problem is NO BLACK. Must be half a million hits on the websites for this printer, complaining that the BLACK has stopped. I have been using the special wipes that come with a new printhead so that is not what caused the problem. All was working fine for several yrs but then in Oct this year the black stopped printing (colours were all OK). I tried all the usual tricks but nothing fixed it so bought a new printhead. It was working fine for about 4 weeks with the new printhead but now yet again I have no BLACK (but colours are OK). I have been using HP original cartridges. I tried hot water on the old printhead before buying a new one but the water was out of the hot tap, not scalding hot like from a kettle. Maybe that is where I went wrong. I had noted on the internet the suggestion of the hot water rinse but you are the first to say it has to be so hot you cannot touch it. I will give it another go but with hotter water this time. Meanwhile Surely the new printhead should be under warranty if only 4 wks old. There is a lot of ink-gunge at the right hand end of the carriage in the parking spot when the cartridges are idle. Difficult to clean. Could that be causing the problem? Kind regards Andrew

  • Andrew Geddes
    Andrew Geddes Dec 02, 2014

    OK, I rinsed and then soaked the old printhead in really hot water. carefully dried it without touching the sensitive heads. re-installed but still does not work. Surely the acid test is to to a COPY in BLACK. when copying a perfectly good doc all i get is totally blank sheets coming out of the printer. Having aligned the printheads so many times i have now exhausted the rest of my cartridge multi-pack. In the UK these cost about GBP42 (USD 65) so at this rate i might as well bin this printer unless you have another suggestion.

  • Dayton Computer
    Dayton Computer Dec 04, 2014

    If after all efforts are made to get the cartridge to operate; the only other problem left is the communication link between the cartridge and the printer circuit board or a short circuit on the printer board from an electrical disturbance of some kind.

  • Dayton Computer
    Dayton Computer Dec 09, 2014

    Many times it is Cheaper to get a new printer than try and fix a problem with an older unit. The cost of repair can exceed the cost of a replacement. Then purchase low cost cartridges from places online (discount) and save lots of money.

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Hp officejet 6500 e709n print quality poor even after replacing print head


For severe print quality/missing color issues there could be an air bubble/air gaps in the printer ink lines or a portion of the PRINTHEAD is dry, so you should first perform a Clean PrintHead procedure from your printer control panel.
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing using only a few colors to one, air may have been accidently ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you may have to run the Clean Printhead procedure 2-3 times.
If a problem persists then it is suggested to review the steps outlined on the following HP 920 support pages, including printhead removal/printer cleaning and service station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. A dirty service station can cause poor image quality and/or ink cross-contamination between different colors:
http://inkjet411.retailinkjet.com/?page_id=1495
If the problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be flushed (i.e. with warm water as it could have dried out, but this is a function of how much you print). Remove and soak in hot water for 5 minutes...thoroughly dry printhead prior to re-installing. Retest.
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To print the self-test diagnostic page

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For models that support networks: Press (Configuration Page button).

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Rate the solution if it helped you!

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