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You should be able to get your password for you e-mail from your ISP or from the web site of your preferred mail service most of them will allow to find your passwords on line now, or if its an ISP mail service you will need to call there help line to get a new e-mail password
If you have voice mail on a land line as opposed to your cellular phone, you shouldn't have an icon on your cellular phone to retrieve any but the voice mail on your cellular account. If there is a special phone number that you call to retrieve your land line voice mail, then dial it, and enter whatever codes are required to retrieve your land line voice mail.
Sounds like your picking up the handset then pressing the voice mail key, thereby transferring the line to voice mail when you hang up. try pressing the voice mail key before you pick up the hand set.
THere are two answers to you question, depending on certain options and conditions.
First, where is the voice mail and where is the call waiting coming from?
1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.
2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.
3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.
My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.
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