Tech Support

Home | Sony | Cyber-shot DSC-W90 Digital Camera | Dsc-w90

Problem for Sony Cyber-shot DSC-W90 Digital Camera

Dsc-w90

By hectorg511 on Nov 11, 2007

" "

when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?

Ads by Google

Same Problem

May 03, 2009

- I bought a new non Sony battery and the same message appeared. Happen to find this page on the web and your suggestion. Was skeptical, but did the smacking anyway, SURPRISE - it worked just like new.
Thanks for the help! - barbtaylored

Apr 23, 2009

- Same problem- smackey no fixey. Camera's a piece o' crappy. - Guest

Apr 11, 2009

- Identical problem. turn camera on, the lens goes in and out three times and then the message to turn the camera off and on. just got through "chatting" with sony. he says it may be because we bought a non-sony battery (we bought a Digipower replacement for the Sony OEM battery). we tried resetting the camer and reinitializing it but to no avail. so we're now going to have to spend another $40+ on another battery (this time a Sony) with NO guarantee that it will solve the problem. frankly, i'm surprised that with so many postings of this problem, Sony has NO idea what the problem could be. if they KNOW its the battery, then just say so. Have others had this problem after you replaced the Sony battery with something else? If so, the tech knew nothing and i'm going to have to spend $111 to fix it. - arnosrat

Mar 14, 2009

- it keeps going in and out and tehn makes me turn it off. but it doesnt do anything. i can look at my pictures but not take any new ones. wtf- keigger

Feb 27, 2009

- I have the same problem where the lens goes in and out 3 times and then it tells me to turn the camera off and back on again. I tried the "smacking" technique but it did not work. Does anyone know why this didnt work or anything else that I can do to fix this problem?- buffhornet19

View All

Best Solution

posted on Sep 14, 2008

Guest

Rank: Apprentice
Rating: 0%, 0 votes

damn, I read this and I was like "that kinda sounds retarded, but anything is better than this, so it won't hurt to give it a try"

5 seconds later, it works

so yeah, this method actually works

Thanks

Solution #2

posted on Aug 22, 2008

Guest

Rank: Apprentice
Rating: 0%, 0 votes

Thanks mate!!! This worked well. Hopefully it will last.

Solution #3

posted on Jul 28, 2008

Guest

Rank: Apprentice
Rating: 0%, 0 votes

Damn in it worked! My camera is as good as new!!! =)

Solution #4

posted on Nov 11, 2007

AMCViet

Rank: Master
Rating: 86%, 45 votes

this is a very simple solution. i have researched and looked for this solution in the past and works very well.

you will need to turn off the camera and hold the camera on the edges in a way that you wouild hold a pack of cards
you will "smack", or "pack" on all sides besides the side that has the buttons. carefull to hold it steady and not too tight that you would squeeze the lens or LCD screen on the back.
this will cause it to resync in.

this method is very silly but works 100% of the time due to the fact its like smacking a old television back in the day as if you were trying to get better reception.

let me know about this

Was this helpful?

Yes

5 people thought this was helpful

Solution #5

posted on Jul 06, 2009

ericaction

Rank: Apprentice
Rating: 75%, 1 votes

I tried the smacking solution and it didn't work for me. What did fix my problem, was to turn on the camera, wait for the message to appear, then open the battery compartment and take out the battery out while the camera was still on. I then put the battery back in, turned my camera on and it worked. Hopefully this works for somebody else

Was this helpful?

Yes

Solution #6

posted on Mar 06, 2009

reefland

Rank: Apprentice
Rating: 75%, 1 votes

I wasn't able to fix it with the suggesting smacking.

However, I can get it working if I keep turning the mode selector dial over and over while the lens keeps going in and out. I'm finding 90% of the time I can get the camera to kick in and start working. Set it back to the auto mode (green camera icon) and it works fine until I turn the power off again.

Was this helpful?

Yes

Solution #7

posted on Nov 03, 2008

jhiu

Rank: Apprentice
Rating: 75%, 1 votes

great i am from colombia i take the camera to a technician and he was worried about opening the camera, so he game me it back with no solution, then i realized of this web page and i got this simple but useful solution...... great my camera is working again thanks a lot....

Was this helpful?

Yes

Solution #8

posted on Aug 24, 2009

hazynu22

Rank: Apprentice
Rating: 0%, 0 votes

So, I tried all the suggestions on this post. I smacked it, I removed the battery while the lens was moving, and I moved the program dial around, but nothing worked.

Here's what worked though.. With the camera off, and the lens retracted, I pushed down on the lens with my thumb, going in circles around the lens. That did it and now it works!

Was this helpful?

Yes

Solution #9

posted on Jun 28, 2009

DiyAtHome

Rank: Apprentice
Rating: 0%, 0 votes

It worked for me too!

Just saved $110. Thanks si nycg!

Was this helpful?

Yes

Solution #10

posted on Jan 24, 2009

ruthyfr

Rank: Apprentice
Rating: 0%, 0 votes

thank you, it worked!

Was this helpful?

Yes

Solution #11

posted on Oct 20, 2008

Guest

Rank: Apprentice
Rating: 0%, 0 votes

It worked for me!!! Thanks!

Questions and Unsolved Problems for Sony Cyber-shot DSC-W90

Do you recommend Sony Cyber-shot DSC-W90 Digital Camera?

Answer

Sony Cyber-shot DSC-W90 Digital Camera

How do I delete picture on my...

Answer

How do I delete picture on my dsc-w90

Sony Cyber-shot DSC-W90 Digital Camera

Can`t turn on power?

Answer

Can`t turn on power? Model W90

Sony Cyber-shot DSC-W90 Digital Camera

Sony Cyber-shot DSC-W90 Digital...

Answer

Sony Cyber-shot DSC-W90 Digital Camera will not zoom. When I try to use the zoom button, it does... (More)

Sony Cyber-shot DSC-W90 Digital Camera

still images are often blurry and...

Answer

still images are often blurry and pictures are grainy.

Sony Cyber-shot DSC-W90 Digital Camera

my sony cyber-shot DSC-W90 has the...

Answer

my sony cyber-shot DSC-W90 has the error E:91:01 and is starting to take blurry pictures

13 Other Users Have The Same Problem - Continued

Comment by little_mi269, posted on Feb 21, 2009

i have tried hector's remedy but to no avail. the lens sounds as if it is stuck. help.

Comment by Guest, posted on Jan 12, 2009

when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?

Comment by Guest, posted on Dec 10, 2008

Oddly enough if worked for me too, hilarious. Thanks

Comment by alimoo, posted on Nov 14, 2008

when i turn on the camera the lens goes in and out about three or four times and then the camera says "turn off and turn on again", but it still doesn't work, so i can't take pictures.

Comment by tomdesim1, posted on Oct 26, 2008

When the battery died the lens was out. With the full charged battery the lens doesn't go back in and the camera says to turn power back off....I keep powering on and off but no change, lens is still stuck.

Comment by mattyksa, posted on Oct 03, 2008

When switching on the camera as the lens extends there is a sound like gears grating, and the same problem as above

Comment by savagewind, posted on Aug 12, 2008

I have the same problerm turn camera on lens goes in and out 3 times than the error message turn camera off than on

Comment by Alix881, posted on May 25, 2008

hi, for some reason when i turn my camera on the lcd screen is completly black. i can sitll take pictures and view them though. whats wrong? why does the screen work when i view pictures but not as im taking the pictures?

Ads by Google

See more Sony Cyber-shot DSC-W90 Digital Camera Problems

Answer this problem

Ask our Experts

Solve Your Problem Now!

Chat Live with an Expert

Chat Now

Top Digital Camera Experts

BillB-SA

Rank:

Guru

Expert

Rating:

85%, 565 votes

t00nz

Rank:

Guru

Expert

Rating:

91%, 2091 votes

typrice

Rank:

Wiz

Expert

Rating:

80%, 1319 votes

Find more Digital Camera Experts

Top Camera & Camcorder Repairmen
in , IL

Digital Camera Repair...

(888) 435-5080

Worldwide AFFORDABLE digital camera repair &...

Mikes digital camera...

(214) 951-9731

Digital Camera repair and sales,trade,salvage.

Get Listed!

Best Digital Cameras
Recommended by Owners

Sony Cyber-shot DSC-S730 Digital

Nikon D90 Digital Camera with

Canon Digital Rebel XT / EOS 350D

Solve Your Problem Now!

Chat Live with an Expert

Chat Now

Solutions to Most Common Cyber-shot DSC-W90 Digital Camera Problems See other Sony Digital Cameras See other Sony Products See other Digital Cameras All Brands Find Tips Holiday

Browse Experts Popular & New Find Products Find Cars Find Manuals Find Warranty Service Plans Repair Service Directory Reviews & Ratings Tags

About FixYa News and Media Contact Terms Privacy Policy

Blog Advertisers Partners Careers FAQ

Click to verify BBB accreditation and to see a BBB report.

FixYa does not evaluate or guarantee the accuracy of any information provided through its proposed solutions, posts, or Expert Assistance Sessions. By entering this site you declare you read and agreed to its Terms. You may NOT copy or distribute the content that appears on this site without written permission from FixYa Ltd.
© 2005-2009, FixYa, Ltd. or its affiliates