Question about Sony Cyber-shot DSC-W90 Digital Camera

11 Answers

Dsc-w90 when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?

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  • Alix881 May 25, 2008

    hi, for some reason when i turn my camera on the lcd screen is completly black. i can sitll take pictures and view them though. whats wrong? why does the screen work when i view pictures but not as im taking  the pictures?

  • savagewind Aug 12, 2008

    I have the same problerm turn camera on lens goes in and out 3 times than the error message turn camera off than on

  • mattyksa Oct 03, 2008

    When switching on the camera as the lens extends there is a sound like gears grating, and the same problem as above

  • tomdesim1 Oct 26, 2008

    When the battery died the lens was out. With the full charged battery the lens doesn't go back in and the camera says to turn power back off....I keep powering on and off but no change, lens is still stuck.

  • alimoo Nov 14, 2008

    when i turn on the camera the lens goes in and out about three or four times and then the camera says "turn off and turn on again", but it still doesn't work, so i can't take pictures.

  • Anonymous Dec 10, 2008

    Oddly enough if worked for me too, hilarious. Thanks

  • Anonymous Jan 12, 2009

    when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?

  • little_mi269 Feb 21, 2009

    i have tried hector's remedy but to no avail. the lens sounds as if it is stuck. help.

  • buffhornet19 Feb 27, 2009

    I have the same problem where the lens goes in and out 3 times and then it tells me to turn the camera off and back on again. I tried the "smacking" technique but it did not work. Does anyone know why this didnt work or anything else that I can do to fix this problem?

  • keigger Mar 14, 2009

    it keeps going in and out and tehn makes me turn it off. but it doesnt do anything. i can look at my pictures but not take any new ones. wtf

  • arnosrat Apr 11, 2009

    Identical problem. turn camera on, the lens goes in and out three times and then the message to turn the camera off and on. just got through "chatting" with sony. he says it may be because we bought a non-sony battery (we bought a Digipower replacement for the Sony OEM battery). we tried resetting the camer and reinitializing it but to no avail. so we're now going to have to spend another $40+ on another battery (this time a Sony) with NO guarantee that it will solve the problem. frankly, i'm surprised that with so many postings of this problem, Sony has NO idea what the problem could be. if they KNOW its the battery, then just say so. Have others had this problem after you replaced the Sony battery with something else? If so, the tech knew nothing and i'm going to have to spend $111 to fix it.

  • Anonymous Apr 23, 2009

    Same problem- smackey no fixey. Camera's a piece o' crappy.

  • barbtaylored May 03, 2009

    I bought a new non Sony battery and the same message appeared. Happen to find this page on the web and your suggestion. Was skeptical, but did the smacking anyway, SURPRISE - it worked just like new.
    Thanks for the help!



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This is a very simple solution. i have researched and looked for this solution in the past and works very well.

  1. you will need to turn off the camera and hold the camera on the edges in a way that you wouild hold a pack of cards
  2. you will "smack", or "pack" on all sides besides the side that has the buttons. carefull to hold it steady and not too tight that you would squeeze the lens or LCD screen on the back.
  3. this will cause it to resync in.
this method is very silly but works 100% of the time due to the fact its like smacking a old television back in the day as if you were trying to get better reception.

let me know about this

Posted on Nov 11, 2007

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I tried the smacking solution and it didn't work for me. What did fix my problem, was to turn on the camera, wait for the message to appear, then open the battery compartment and take out the battery out while the camera was still on. I then put the battery back in, turned my camera on and it worked. Hopefully this works for somebody else

Posted on Jul 06, 2009

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It worked for me too!

Just saved $110. Thanks si nycg!

Posted on Jun 28, 2009

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Thank you, it worked!

Posted on Jan 24, 2009

It worked for me!!! Thanks!

Posted on Oct 20, 2008

Damn, I read this and I was like "that kinda sounds retarded, but anything is better than this, so it won't hurt to give it a try"

5 seconds later, it works

so yeah, this method actually works


Posted on Sep 14, 2008

Thanks mate!!! This worked well. Hopefully it will last.

Posted on Aug 22, 2008

Damn in it worked! My camera is as good as new!!! =)

Posted on Jul 28, 2008

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So, I tried all the suggestions on this post. I smacked it, I removed the battery while the lens was moving, and I moved the program dial around, but nothing worked.

Here's what worked though.. With the camera off, and the lens retracted, I pushed down on the lens with my thumb, going in circles around the lens. That did it and now it works!

Posted on Aug 24, 2009

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I wasn't able to fix it with the suggesting smacking.

However, I can get it working if I keep turning the mode selector dial over and over while the lens keeps going in and out. I'm finding 90% of the time I can get the camera to kick in and start working. Set it back to the auto mode (green camera icon) and it works fine until I turn the power off again.

Posted on Mar 06, 2009

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Great i am from colombia i take the camera to a technician and he was worried about opening the camera, so he game me it back with no solution, then i realized of this web page and i got this simple but useful solution...... great my camera is working again thanks a lot....

Posted on Nov 03, 2008

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you will need to pack this camera as if you were packing a pack of ciggs or a deck of cards. this will cause it to resync with the lens.

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