Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

Softener tray won't fill with water; although it fills the bleach side tray just fine. No error codes, just an empty bleach tray but full softener tray.

I started with the basics, cleaned the dispenser trays and then they fill tray leading from the valve to the tray. I have replaced the dispenser water valve, water fills the bleach tray just fine; however, it just barely trickles into the softener side tray for a couple of seconds and then nothing. While I had it apart I cleaned 'everything'. That suggests to me that the hose is not plugged or clogged - is there a separate relay switch for the softener valve to trip?

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  • Expert
  • 103 Answers

I suggest there may be hard water mineral deposits in the hose or orifice to the tray. Try soaking it with some Coke (yes I mean the soft drink) overnight and see if the flow improves. Either that or you can try some CLR but Coke should be enough to gently remove any deposits there are in the tray, hose or line.

Posted on Dec 02, 2014

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 209 Answers

SOURCE: fabric softener won't empty

as you have said you have cleaned out all of the soap drawer a good place to start is assume the problem could be the water supply solenoid, the water not getting through, remove power plug, the lid, and test the solenoid for open circuit, and replace if needed, if this has helped please rate me

Posted on Sep 14, 2007

SOURCE: Neptune Washer dispensers

Replace the wax motors for both the bleech and softener

Posted on Sep 03, 2008

  • 10865 Answers

SOURCE: Fabric softener cup on Maytag Neptune washer is

Hi. your problem is actually a rather complicated one.

Timer and selector switches The timer switch is usually the largest dial on the main control panel. It can be either a mechanical device much like a simple clock, or completely electronic with just a digital readout.

The timer runs the washing machine in a pre-determined pattern. It provides the electricity to all of the washing machine components at the correct time and for the correct length of time.

The Start switch is usually part of the timer knob. When you set the timer to the proper cycle, you either pull or push the timer knob to start the cycle.

The selector switches or knobs vary from machine to machine. Most washing machines have one or several switches or knobs on the control panel besides the Timer/Start switch. These let you adjust certain settings; for example, the water temperature, spin speed, timer cycle, and so on. Normally, the washing machine completes the cycle selected on the timer, regardless of how you set these switches and knobs.

Posted on Jul 14, 2009

  • 1 Answer

SOURCE: MAH8700AWW - No Fabric Softener

Not sure if you've ever resolved this issue, but I'm dealing with it myself. I have come across this service manual that gives a very detailed illustration of the systems, how it works and how to test it.
Focus on pages 15 thru 25. Hope this helps you.
http://www.servicematters.com/maytag_library/docs/16026126.pdf

Posted on Dec 08, 2009

Andriod Man
  • 271 Answers

SOURCE: The fabric softener dispenser in

I need the complete model# from the label to help you out.

Posted on Feb 07, 2011

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1 Answer

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In my case it was simply a matter of cleaning the nozzles that spray the water into the MAIN DETERGENT compartment. Turns our that when the washer was filling up, some nozzles were partially clogged and were directing water to the side where the softener compartment was, causing the fluid level to rise and therefore releasing the softener early. The washer was NOT spraying water in the softener side, what happens is that the dispenser tray is configured in a way that when the fluid reaches a certain max level in the softener/bleach trays, it completely drains. A way to test for this problem would be to completely dry the softener tray and start the wash cycle like you normally would (including detergent), only without adding any softener to the tray and see if after filling there is any water in the softener tray, this would prove that the water is coming from the other side.

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The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

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Not sure if you've ever resolved this issue, but I'm dealing with it myself. I have come across this service manual that gives a very detailed illustration of the systems, how it works and how to test it.
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A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any leftover detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
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We had this same problem for a long time and I could never figure it out.  Then one day I cleaned the screens on the water inlet hoses.  I cleaned both the cold and hot lines.  I cleaned both ends of each line.  Suprisingly to me, there was a fair amount of granular light brown stuff lodged in the little holes of the strainers.  Since we are on city water, I doubt it was sand but that is what it looked like to me.
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The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

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