I forgot my home screen password and I need to reset it
The only way to unlock your device is to do a factory reset. Follow these steps:
1). Unplug the unit from everything and hold the Power button till the unit shuts off (ignore any prompts that might come up).
2). Press and hold the Vol + button. With the Vol. "+" button held, press and hold the Power button for 5 seconds and then release it. Do not release Vol "+ ".
3). The device will then power on. Do not release the Vol + button. You will then boot into a recovery screen which has an Android laying down looking broken. You may need to press the Vol. "+" button to get the options to appear.
4). Please use the "Vol -" to navigate to the "wipe data/factory reset" and select it (using the power button).
5). You will want to then select "Yes".
6). Once complete, please select "reboot now".
Hi, unfortunately its a job for a technician, yr fone has to be connected to a computor to access the security setting. Its a quick job provided you have tornado cables. Take it to yr nearest trusted cellular shop.
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