Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Dc25 has a very stiff hose. how do i loosen

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Hi Peter, it's Jack at Dyson.

It's normal to experience a certain amount of resistance from DC25's hose due to the vacuum's very powerful suction. However this shouldn't feel excessive, and we would expect the hose to relax after a period of use. You can expedite this by stretching the hose out to it's fullest extent a few times.

It's worth keeping in mind that to make the hose easier to use when cleaning in confined spaces, you can remove the wand and attach the tools directly to the hose cuff:

. dc25 has a very stiff hose. how do i loosen - dc25-very-stiff-hose-loosen-s1tokm2tnums5pev3jk1xsk1-4-2.jpg

If you'd like further advice, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Posted on Dec 04, 2014

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HI, it's Jim from Crucial Vacuum!

If your Dyson DC25 hose doesn't have the maneuverability that it should try stretching it out entirely. This should help with any stiffness it may have. Over time it should get more flexible and easier to use as you vacuum. Also, make sure nothing is in it. If it's a new hose be sure there isn't any packaging or obstructions. You can use a broom handle to clear out the hose entirely.

You can purchase replacement DC24 hoses, as well as other high quality parts, direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc25-hose.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Posted on Dec 02, 2014

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Hi there, it's Jack at Dyson.

We don't make an extension hose for DC25. As a full-size upright, DC25's hose and wand should be long enough to reach up the average flight of stairs.

I hope this information helps, but if you'd like any additional advice you're welcome to contact the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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If you're unable to stand your DC25 upright, the stabiliser assembly may need repositioning. This should be easy to do following the steps shown in our video guide:


This should resolve things for you, but you're welcome to get in touch directly if you need further assistance after giving this a try. You can speak to our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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How do i release the hose from my dyson dc25


Hi there, it's Jack at Dyson.

Our Getting started guide shows how to use your DC25's wand and hose. Pulling the wand straight up to its fullest extent will disengage it automatically, ready for cleaning stairs and other awkward areas around the home:


If you wanted to remove the hose from the vacuum completely - to replace the hose with a new one, or to check for blockages - you just need to disengage the wand, remove the clear bin and cyclone, then press the hose release tab as you pull the hose upwards:

690ff2ae-d8c3-4127-b952-20c35dd7e41a.jpg

I hope this helps, but if you'd like any further advice you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there,

I'm sorry to hear you're having difficulty with your DC25 Animal. To remove a blockage from the hose, please follow the steps shown in our online Support guide for this issue:

http://www.dyson.co.uk/support/dc25/dc25-animal/how-to-use-your-dyson-vacuum/how-to-remove-a-blockage/removing-blockage-from-wand-and-hose-step-1

This should resolve things, but if you'd like any further assistance or advice, please give our customer Helpline a call on 1-866-693-9766 (US), or 0800 298 0298 (UK).

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Dyson DC25 Animal Hose Not Picking Up


Hi Ben,

I'm sorry to hear you're having difficulties with your DC25. From what you've described, it sounds as if there may be a blockage in the wand or hose. To resolve this, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc25/dc25-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

If the wand is difficult to reattach to the machine, it may be because the hose has become twisted during use. Remove the wand and allow the hose to straighten itself out before refitting the wand.

I hope this helps - if you'd like any further assistance or advice, please call our customer Helpline 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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How do I change the hose on a dc25 animal


Hi there,

To fit a replacement hose to your DC25, please follow these steps:

  • Remove the clear bin and cyclone assembly from your machine
  • Disengage the wand from your machine, and detach this from the old hose
  • To remove the old hose from the machine, locate the locking tab - push this inwards as you pull the hose up and away from the machine
  • Slot the new hose into place - the lower cord hook should face outwards, while the locking tab faces inwards. It should lock into place with an audible 'click'
  • With the new hose secured in place, you can now replace the wand and cyclone assembly
You may find the video embedded below helps in identifying the locking tab and fitting the new hose.

Alternatively, if you'd prefer one of our advisors to talk you through the process, please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


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1 Answer

Hello. I just used my dyson dc25 for the first time and using the wand was kind of tough, felt stiff and wasn't easy to keep out to use. Any ideas??


Hi there,

Sorry to hear you're having difficulties with your new DC25. You should find that although the hose and wand may feel a little stiff to begin with, they should loosen up with use. You can expedite the process by stretching out the hose to it's fullest extent whilst someone else holds the cleaner in place.

If you have any further questions about using or maintaining your Dyson, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

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