Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Dc25 has a very stiff hose. how do i loosen

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Hi Peter, it's Jack at Dyson.

It's normal to experience a certain amount of resistance from DC25's hose due to the vacuum's very powerful suction. However this shouldn't feel excessive, and we would expect the hose to relax after a period of use. You can expedite this by stretching the hose out to it's fullest extent a few times.

It's worth keeping in mind that to make the hose easier to use when cleaning in confined spaces, you can remove the wand and attach the tools directly to the hose cuff:

. dc25 has a very stiff hose. how do i loosen - dc25-very-stiff-hose-loosen-s1tokm2tnums5pev3jk1xsk1-4-2.jpg

If you'd like further advice, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Posted on Dec 04, 2014

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HI, it's Jim from Crucial Vacuum!

If your Dyson DC25 hose doesn't have the maneuverability that it should try stretching it out entirely. This should help with any stiffness it may have. Over time it should get more flexible and easier to use as you vacuum. Also, make sure nothing is in it. If it's a new hose be sure there isn't any packaging or obstructions. You can use a broom handle to clear out the hose entirely.

You can purchase replacement DC24 hoses, as well as other high quality parts, direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care

Posted on Dec 02, 2014


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We don't make an extension hose for DC25. As a full-size upright, DC25's hose and wand should be long enough to reach up the average flight of stairs.

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Our Getting started guide shows how to use your DC25's wand and hose. Pulling the wand straight up to its fullest extent will disengage it automatically, ready for cleaning stairs and other awkward areas around the home:

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You may find the video embedded below helps in identifying the locking tab and fitting the new hose.

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