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Why is my Next book Premium 7 SE is not holding a charge. Loose connection. I have a 2 yr. warranty but cannot find my paperwork. Purchased at Walmart Bowl Green KY. 2012

Serial #YFG0713034423 model #NEXT7P 12-8G

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Tablets use Li Ion batteries. These batteries have what is known as a "memory" if the devices are allowed to drain all the way, this often damages the battery.
Not charging the battery for a full 8-24 hours can also cause the battery to hold a lower charge. For example, when it says "Please put device on charger" you charge it only till it says full then remove (usually a 1 hour to 4 hour charge). This is not an actual full charge and can also damage the batter / cause it not to hold a long charge.
The battery can be replaced, and are usually not very expensive. The last tablet battery I replaced was about $15.00 for the battery itself. Some are a little cheaper.
Most repair shops should be able to perform the repair if the warranty paper can not be found.

Posted on Dec 02, 2014

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