Question about HP Color LaserJet 2840 All-in-One Printer/Copier/Scanner/Fax Q395

1 Answer

Are the Q3971A and the Q3964A imaging drums interchangeable?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 60 Answers

Q3971A is a colour toner cartridge. Q3964A is an actual toner/drum, not toner alone. So, no, they are not interchangeable as they provide completely different functions.

Read how it works here:

How Laser Printers Work HowStuffWorks

Posted on Dec 10, 2014

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

MY HP LaserJet 2840 has a brand new Toner cartridge. Now it won't print at all and we are getting a "OPC at end of life" prompt. What does this mean?


Imaging drum reach 20,000 (black only) or 5,000 (color), replace the image drum.

Supplies life
The life of the imaging drum depends on the number of black-only or color pages that print jobs
require. Imaging-drum life is also affected each time the device calibrates because calibrating causes the imaging drum to rotate. Imaging-drum life is measured in terms of number of rotations rather than number of pages printed.
The type and length of print jobs also affects drum life. A series of short print jobs uses more drum
life than an equivalent number of pages printed in a single large job. To extend drum life, print
multiple copies of a print job at one time rather than sending the same job to the device multiple times.
The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, black print cartridges last an average of 5,000 pages and cyan, magenta, and
yellow print cartridges last an average of 2,000 pages. High-capacity cyan, magenta, and yellow print cartridges last an average of 4,000 pages. (A typical business letter has 5% coverage.)

Aug 18, 2011 | HP LaserJet 2840 Printer

1 Answer

We have an HP Color Laserjet 2840 printer in our office. We were low on our black ink drum, bought a new drum and installed it. Copies are coming out perfectly but the "replace black...


The 2840 is a slightly different sort of machine when it comes to supplies. There is a main imaging drum unit which works for all four colors, and then there of course are the 4 colors. If the unit was asking for a drum unit then you should have instaled a Q3964A. It is entirely possible that your drum unit and black cartridge both expired at the same time, in which case, you need a black toner cartridge now.

Jul 28, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP LaserJet 2840 All-In-One Printer want to replace the drum Q3964A


The drum is located in front of the ink cartridges and has a handle that you pull up and out of the printer.

Aug 26, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

Drum Q3964A chip is not working


If the drum chip is not working then you can reset it and that will resolve the problem.
Follow the below written steps to reset it:
1) Firstly, ensure that all printer cartridges and the drum are installed
2) Check the power button whether it is off or not. If ON then off it
3) Then hold the GREEN GO BUTTON
4) Now ON the POWER BUTTON
5) The 3 lights above the green go button will go ON and then OFF
6) As soon as the lights get OFF, release GREEN GO BUTTON
7) Now immediately press and hold RED CANCEL BUTTON
8) Again immediately press and hold CARTRIDGE SELECTION BUTTON
9) Now release the last two buttons once printer intitializing was completed.

Thanks

May 07, 2010 | HP LaserJet 2550L Printer

3 Answers

Error message replace drum for printer hp laserjet


pristonero, there is no "main" button. what are you talking about?

Oct 20, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

Image drum light is on and printer will not print


You will need to replace the image drum assembly. If it's a 2550 then the part number should be Q3964A . Once you replace this the counter automatically resets and the printer will be back and working

Oct 06, 2009 | HP LaserJet 2550n Printer

1 Answer

Replaced black toner..now printer won't print any


In this case, actually it is not the Black toner that got depleted. Here the message being displayed indicate that one of the color Toner supply need to be replaced as it got depleted and currently the printer is printing in Black and white using the Black toner cartridge.

in this case, to troubleshoot these issues please try performing the following and check for the results.

* 1. Check for the level of the toner cartridges:

a) Check from the HP Toolbox application. Here are the steps to be performed from your PC:

* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.

Here you can check for the supplies status in terms of the % remaining for each toner cartridges.

b) By checking the supplies status from the printer control panel display.

On the printer display when printer is in Ready mode the supplies status can be checked from the supplies level indicator. Each toner cartridge and the Imaging drum level will be indicated by a bar which varies according to the level of the supplies present.

c) Print the supplies status page from the printer.

* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button to select Reports, and then press Enter .
* Use the (Right Arrow) button to select Supplies Status, and then press Enter .

If any of the color toner cartridges and the Imaging drum have a low supply level replace them with genuine HP print cartridges.

The part numbers of the consumables are as follows:

* Black print cartridge - Q3960A
* Cyan print cartridge - Q3971A
* Magenta print cartridge - Q3973A
* Yellow print cartridge - Q3972A
* Imaging Drum - Q3964A

Sep 23, 2009 | HP LaserJet 2840 Printer

1 Answer

Replacement drum for Q3964a


HP Color LaserJet 2820 and 2840 AiO Series Products - How to Replace the Imaging Drum Replace the imaging drum
  1. Push the scanner-release button to open the scanner assembly. Figure 1: Example of scanner release button location c00364331.gif
  2. Open the top cover. Figure 2: Example of top cover being opened c00364332.gif
  3. Grasp the imaging drum handle, and then rotate the drum until the handle is at the top.
    NOTE: The drum may be a snug fit. If needed, gently apply some force while rotating and removing the drum. Figure 3: Example of imaging drum rotation c00364333.gif
  4. Lift the imaging drum straight up to remove it from the device. Figure 4: Example of imaging drum removal c00364334.gif
  5. Remove the new imaging drum from its packaging.
  6. Place the imaging drum on a firm surface, and then pull the orange rings to remove the shipping pins. Figure 5: Example of shipping pin locations c00364335.gif
  7. Remove the orange shipping lock on each end of the imaging drum, and remove the two orange shipping spacers. Figure 6: Example of shipping lock and spacer locations c00364336.gif
  8. Remove the orange cover from the imaging drum. Figure 7: Example of orange cover location c00364337.gif CAUTION: Do not touch the surface of the roller or expose the roller to light for an extended period of time. Doing so could cause print-quality issues.
  9. Align the arrows on the side of the imaging drum with the arrows inside the printer. Figure 8: Example of arrow location c00364338.gif
  10. Lower the imaging drum into the printer, and then press it firmly into place. Figure 9: Example of imaging drum installation c00364339.gif
  11. Close the top cover and the scanner assembly.

Feb 27, 2009 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP 2840, black ink drum q3964a


Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

Feb 26, 2009 | HP LaserJet 2840 All-In-One Printer

Not finding what you are looking for?
HP Color LaserJet 2840 All-in-One Printer/Copier/Scanner/Fax Q395 Logo

68 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...