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Whirlpool Gold model GB9FHDXWS06 :I had the very common problem of the condensation drain being blocked; I removed the inside back panel, which necessitated removing the door, drawers and ice maker. After melting the accumulated ice with a hair dryer and flushing the drain with hot water, I reassembled everything, but the ice maker is now not making ice. I double-checked that the water inlet tube and the electrical connector were in place, but still no ice (and no water in ice tray). Any thoughts on what to try?

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I know this is basic but did you check to make sure the ice maker didn't get switched off in the moving stuff around. Most have some manner of interconnect to shut down the ice maker if the receptacle is not in position - perhaps a wire got knocked loose?

Posted on Dec 01, 2014

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  • Ray Manikowski Dec 01, 2014

    I did check the connection; the ice maker is definitely on. I verified this by opening the door, holding down the light switch, and observed that the ice level bar was moving, suggesting that the ice maker was going through it's cycle - however, still no ice. And no water going into the tray after the cycle was complete. I think something ispreventing the water from flowing into the tray - perhaps I inadvertantly kinked the water tube when I disassembled the panel to remove the frozen condensation. Any thoughts on that? Thanks.

  • mbarre Dec 01, 2014

    That would be a logical step. Either it is not getting water, or the timer is not cycling and opening the valve to fill, or the valve is malfunctioning.

  • Ray Manikowski Dec 01, 2014

    Seems most likely that the tube is somehow blocked. I can't imagine that I somehow damaged the valve, as I didn't touch it. Do you know if there is some way to "re-boot" the system, if that makes sense?

  • mbarre Dec 01, 2014

    Only thing I can come up with is unplug wait a moment and repower.

  • Ray Manikowski Dec 01, 2014

    I'll try that (with fingers crossed...). Only other thing I think might have some value is to take it all apart again and inspect the water line. Thanks.

  • Ray Manikowski Dec 04, 2014

    Hi again: So, I took apart the freezer once again and verified that the water line was not kinked or blocked, so my next thought was that perhaps in all of the on/off cycles, the water inlet valve got damaged, so I bought a replacement and installed it. Same results - no water flowing to the ice maker. Any thoughts on any possible cause left? The only other thing I could think of is that the wiring thste controls the valve somehow is disconnected at a point which is not visible to me.

  • mbarre Dec 04, 2014

    Wow. surprising result. Let\'s think about what is supposed to happen... Fill the tray, freeze the ice, spit it out. repeat. In my experience, the ice maker has a rotating cam that acts as the timer to sequence everything but I must admit new units may well use solid state... Anyway, the timer signals the valve to open and fill the tray. You confirmed the valve is not faulty, if it is getting the signal to open. You confirm the unit has water? Can you confirm that the timer is rotating? do the arms cycle to push out ice that would be frozen?

  • Ray Manikowski Dec 04, 2014

    Cam appears to be operating properly; the ejector arms are turning, and the ice level bar is also moving/cycling. After a little more Googling, seems like the next thing to check is the thermostat on the ice maker. Given that it seems like the cam is nearly continuously cycling, that may be the culprit. What do you think? Thanks for the quick reply, BTW.

  • mbarre Dec 04, 2014

    google is a good friend!

  • mbarre Dec 04, 2014

    refers aren't my strong suit but it sounds like your methodology is sound. Tstat makes sense, I would guess it would interrupt the cycle if it is not cold enough to make ice otherwise it would simply pump water into the ice bucket.

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