When I try to use my camera on my phone it says cannot connect to camera how can I fix this

Arlo Camera Not Connecting to App issue can be easily resolved by following some simple steps.

Step 1: First, you need to make sure that your phone is connected to the internet. If you are using WiFi, check your router and make sure it is not broken or disconnected from the internet.

Step 2: If you are using mobile data, then make sure you have a sufficient balance in your account so that you can connect to the internet.

Step 3: After verifying these things, restart both Arlo and the app (Android/iOS) and try again.

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You can either update your firmware, which will fix the problem in most cases. Or try the following, switch off the phone, take out the battery and check battery connections. If they are clean you might want to try fitting a new battery. This sometimes fixes the problem. There may also be a camera disallignment, in which case you may need to take the phone to a service center and get it fixed under the warranty.

Is it the camera within the phone that is not working? Do you have too many pictures in your phone and it cannot fit any more? If your phone is full then it will not let you take pictures. Try loading the pictures to the cloud or your pc and then restart the phone.

It seems your detail is not enough for us to solve it quickly,

But i will give you advice regarding this problem, many phone i experience fixing is the same problem you have, usually camera module are only dislocated due to dropping the phone to the ground,by fixing this, you just need to dismantle the back panel were the camera is near attach by using a precision screw driver,try to detach the camera gently and attach it again or just simply push it inner so that the camera will contact the connection on the interface of the board.

if this method does not work? bringing it to a service center is the best choice to fix the problem,either they'll check and fix some components or need to replace the camera module.


Good Luck....

Hi, I have the same problem, If you were considering a restore, don't bother, still same problem, a restart doesn't work, NOTHING WORKS to get my camera back!!
does anyone know something ELSE to try??

The problem is caused by a loose cable connection or the connection from the main board of the phone to the camera not being connected correctly or not at all. The easiest fix is if you have a repair store near by you can drop it off and have it fixed or if you know your way around electronics you can just reconnect the flex cable to the board and viola it will work.

try downloading the motorola usb drivers and installing them.
i would try that first.

you could also get motrola phone tools software which comes with the drivers and can transfer the photos from your phone

This happens on my phone also. Its pretty annoying, turning it off and on doesn't work for me. Here's a fix that works for me:

Do a master reset by entering the following key combination from the home main screen: *2767*3855#

**Caution** Back up any files you want to keep, and copy your contacts to your sim card as this will completely reset your phone.

Your camera should work once again.

Hi,

You should try a master reset of the phone.

it usually the flex is the problem of the unit ... change the flex