Question about Dyson Vacuums

3 Answers

Why does the brush on my dyson 39 not work

Have taken cleaner apart suction good but brush bar does not work

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3 Answers

  • Official Brand Answer
  • 2,572 Answers

Hi Anne, it's Jack at Dyson.

If your DC39's brush bar won't rotate, but you're confident your vacuum has strong suction, we'd be keen to take you through some further troubleshooting checks when you have your machine to hand. If we can determine that there's an issue with the Triggerhead floor tool itself, we can confirm if we can replace this for you under the free Dyson parts and labour guarantee.

When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.

Posted on Dec 04, 2014

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  • Dyson Master
  • 708 Answers

HI, it's Jim from Crucial Vacuum!

If your vacuum has good overall suction, but the brush roll itself isn't turning then it's definitely not a clog within the vacuum but rather a blockage near the brush roll. Here's some help examining your Dyson vacuum's brush roll.

Right off the bat is there any noticeable debris caught in it? You are mainly looking for long carpet fibers, or even strands of hair. If so try using a scissor to cut the blockage away. Then, manually rotate the brush roll to uncover further clogs. When examining your brush roll take note of the condition of the bristles. Are they loose? If so this would be a good time to change your brush roll entirely.

You can purchase replacement filters for your Dyson DC39 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc39-pre-filter-2pk.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Posted on Dec 01, 2014

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  • Contributor
  • 25 Answers

Partially blocked air suction flow?
The selector plunger for hard floors will not operated brush head.
check position of plunger selector.
https://www.dyson.co.uk/...is-not.../turbine-head-not-working-properly

Posted on Dec 01, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: Dyson vacuum no suction

Clean the mini cyclones in the Canister or clean the filter.

Posted on Oct 07, 2007

  • 3 Answers

SOURCE: Dyson lsoing suction

There is a guide to pulling apart the Dyson DC05 to replace a burnt out motor at www.tasweb.org

Posted on Jan 14, 2008

chrispurs1
  • 372 Answers

SOURCE: dyson

Hi.
If the brush turns freely then you will need A new clutch unit fitted to your machine.
There are loads of them on Ebay very reasonabley priced only buy new not second hand.

Manuals are available to show you how to strip down the machine from here http://dysonmanuals.llc.nu/

Posted on Jun 29, 2008

ukvacfan
  • 328 Answers

SOURCE: Dyson vacuum cleaner-brush bar is frozen

Hi If your Dyson has a brush protection design - i.e. roller bar on the top of the hood on the left hand side then the DYson can't be repaired by you- serviceman or professional care can replace it.
However if the Dyson doesn't have the roller bar on top of the hood, flip the machine over so that the beater brush is facing upwards, locate three/four screw heads that can be undone with a coin and remove the sole plate assembly. This should give you a clean view of the brush bar, drive belt and dirt channel. Ensure everything is clean espcially if the brush bar has lots of hair or threads tightly corded around. Then locate the drive belt and check to see if it has snapped. Grasp the beater bar gently upwards and the belt and brush can then be removed. Fit a new belt on carefully and check the tension as it will be tight.

Posted on Apr 05, 2009

MNfisherman
  • 11896 Answers

SOURCE: Dyson Animal with no suction from floor brushes

Check the canister seal for dirt or gaps. This is normally where the vacuum leak is.

Posted on May 14, 2009

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1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Brand new dyson DC40 has no suction at bottom


    Hi Marin, it's Jack at Dyson.

    DC40 is a powerful mid-size Dyson upright vacuums, and we wouldn't expect you to have any concerns about performance on hard flooring or carpet. As long as the machine is used and maintained as described in the User guide we would not anticipate a change in performance, and we're on hand to help if Dyson owners need assistance.

    It's important to note that for effective pickup, the cleaner head needs to form a close seal with the floor surface. Simply placing a hand under the cleaner head does not give an accurate idea of suction as you're not creating a seal, as you would be when you place your hand right across the end of the wand or hose. If you turn on and recline the vacuum, turn off the brush bar then lower the cleaner head onto something like a sheet of newspaper, you should see the newspaper held tightly against the soleplate by the vacuum's powerful suction.

    We're keen to discuss this with you, and to help ensure your DC40 is working as well as it should be. Please email your full contact details to my colleagues at askdysonUS@dyson.com, and one of our experts will be in touch as soon as possible to provide further assistance.

    Feb 14, 2015 | Dyson DC40 Animal Upright Vacuum -...

    3 Answers

    Why does my Dyson Dc-39 vacuum have good suction, but the beater bar barley turns?


    The beater bar may be clogged with pet hair and other debris. You may have to do some disassembly to get everything working again.

    Dec 18, 2014 | Dyson DC39 Animal Canister Vacuum

    1 Answer

    I have a dyson animal d17 i have taken apart completly and cleaned all filters and clogs and i still have little to no suction and wont turn on in the upright position


    With no suction you should check the venturis. They can become clogged if you suck up wet dust, wet cat litter, etc. You\'ll need a Torx Screwdriver to get it apart. See where that gets you.

    Jan 07, 2014 | Dyson DC14 All Floors Upright Vacuum...

    1 Answer

    Loss of suction


    Hi there, it's Jack at Dyson.
    I'm sorry to hear you've had difficulty with your DC44 Animal. It's normal for air to blow out of the back of the machine - this is where the exhaust air is returned to the room after passing through the cyclone pack.
    However, if your machine doesn't seem to be picking up as well as usual and you've recently washed the filter, this may be due to a blockage. To check the motorised carbon fibre floor tool, wand and bin inlet for any obstructions, please follow the steps shown in our online Support guide:
    http://www.dyson.co.uk/support/dc44/dc44-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual-dc44/no-resolved-redirect-to-check-the-wand/check-wand
    The motorised carbon fibre floor tool is driven by it's own motor, rather than the machine's airflow. If it isn't rotating, the video attached should help you locate anything which could be jamming the brush bar. Make sure you remove any threads or hair from around the brush bar carefully using scissors, taking care to avoid causing any damage to the bristles.
    I'm confident this will resolve the issue, but if you would like some further help you can reach the Dyson customer Helpline directly by calling us on 0800 298 0298 (UK), or 1-866-693-9766 (US).
    Best wishes,
    Jack - Dyson Online Customer Support
    http://www.dyson.com

    Jun 09, 2013 | Dyson DC44 Animal Cordless Vacuum Handheld...

    1 Answer

    The brush for my dyson works when engaged in the down position, however, the vacuum turns off when in upright position. I'm not sure if the suction is on when using the rotating brush since I cannot...


    Hi there,

    The advice we'd recommend would depend on the model of Dyson cleaner you own, which you haven't specified in your question. As a general rule, on most Dyson upright models, the brushbar is designed not to run when the cleaner is standing in the upright postion. However, the suction motor will continue to run, to allow you to use the hose, wand and dusting tools.

    If you're concerned about your cleaner, it's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 29, 2011 | Vacuums

    1 Answer

    My Dyson 14 Animal seems to not have the suction


    Hi its Darran at Dyson.

    Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

    If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

    I would recommend washing the filter if it hasnt been done for a while.

    You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

    I hope that this information is useful to you.

    Kind regards
    Darran
    Dyson Customer Service

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