Question about Dyson Vacuums
Have taken cleaner apart suction good but brush bar does not work
Hi Anne, it's Jack at Dyson.
If your DC39's brush bar won't rotate, but you're confident your vacuum has strong suction, we'd be keen to take you through some further troubleshooting checks when you have your machine to hand. If we can determine that there's an issue with the Triggerhead floor tool itself, we can confirm if we can replace this for you under the free Dyson parts and labour guarantee.
When you have a moment, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.
Posted on Dec 04, 2014
HI, it's Jim from Crucial Vacuum!
If your vacuum has good overall suction, but the brush roll itself isn't turning then it's definitely not a clog within the vacuum but rather a blockage near the brush roll. Here's some help examining your Dyson vacuum's brush roll.
Right off the bat is there any noticeable debris caught in it? You are mainly looking for long carpet fibers, or even strands of hair. If so try using a scissor to cut the blockage away. Then, manually rotate the brush roll to uncover further clogs. When examining your brush roll take note of the condition of the bristles. Are they loose? If so this would be a good time to change your brush roll entirely.
You can purchase replacement filters for your Dyson DC39 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care
Posted on Dec 01, 2014
Partially blocked air suction flow?
The selector plunger for hard floors will not operated brush head.
check position of plunger selector.
Posted on Dec 01, 2014
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
If the brush turns freely then you will need A new clutch unit fitted to your machine.
There are loads of them on Ebay very reasonabley priced only buy new not second hand.
Manuals are available to show you how to strip down the machine from here http://dysonmanuals.llc.nu/
Posted on Jun 29, 2008
If your Dyson has a brush protection design - i.e. roller bar on the top of the hood on the left hand side then the DYson can't be repaired by you- serviceman or professional care can replace it.
However if the Dyson doesn't have the roller bar on top of the hood, flip the machine over so that the beater brush is facing upwards, locate three/four screw heads that can be undone with a coin and remove the sole plate assembly. This should give you a clean view of the brush bar, drive belt and dirt channel. Ensure everything is clean espcially if the brush bar has lots of hair or threads tightly corded around. Then locate the drive belt and check to see if it has snapped. Grasp the beater bar gently upwards and the belt and brush can then be removed. Fit a new belt on carefully and check the tension as it will be tight.
Posted on Apr 05, 2009
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