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Forgot password and username - Computers & Internet

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Hi there
You don't mention the make/model of your router, so I must remain fairly general rather than being specific to your kit.
There is usually a "reset" button on most routers that resets them to the original factory settings, including the access username and password. It is often recessed so that a pencil, biro or some such instrument is required to press it. Doing this will wipe out all personal settings that you have saved to the router. The default value for these can usually be found printed on the router or in the manual, for which you may have to go the makers website.
Having done the reset you can then access the router and put you settings back in to make it work as it did. Having done this there is also an option somewhere that allows you to back up the settings to your PC - sounds a good idea !!
Hope this is helpful, if so would you please register that with Fixya
Cheers

Posted on Nov 30, 2014

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SOURCE: Username and password

You will probably need to reset your router to get access to it again with a known username and password. BEWARE THIS WILL PROBABLY RESET ALL CONFIGURATION INFORMATION AND YOU WILL BE REQUIRED TO COMPLETELY RECONFIGURE YOUR ROUTER INCLUDING POSSIBLY ISP SPECIFIC INFORMATION. If you cannot do this including knowledge of all the required answers and proceed anyway you may lose access to your internet connection until this is successfully done. Proceed beyond this point AT YOUR OWN RISK.

Follow the link below to determine the model of your router

Router Link

As your profile indicates you are from Australia -- there is a link at the top of the page for a DI-624+ that may also apply to you.

If this does not work or your model is not a DI-624 as indicated try the following Assuming you have a DLINK router

Go to www.dlink.com
Choose your country
Choose Support
attempt to access product information -- if your model does not appear there may be legacy products link on the page to choose

Download your user guide.

The following link may provide an emulator for your router to allow you to preview the configuration process (this does not configure your router. You may have noticed this emulators link earlier when accessing product information above, if you could not use the link.

Emulators Link

AGAIN PROCEEDING BEYOND HERE CAN RESULT IN THE LOSS OF ACCESS TO YOUR INTERNET SERVICE -- proceed with care.

Doing this will may require you to configure specific ISP required entries into your router to restore internet access, I do not know what those requirements are now. I may be able to research them if you provide information about your internet service provider such as their web site or help/support web site. Be aware that you will require all answers for this before doing it as you may not have internet access again after starting this until you successfully complete this. With all the previous warnings in mind you can consider the following step.

Using the instructions in the user guide you can probably reset your router and get access to the configuration.

Posted on Dec 14, 2007

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